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Room Division Manager

2 months ago

West London, London, United Kingdom Millennium Hotels and Resorts Full time

Millennium Hotels UK are looking for Room Division Manager, reporting to the Operation manager. Our Room Division Manager will be responsible for the overall management of Front of House, Concierge and Housekeeping department. As a Room Division Manager you will be passionate to lead your team to delivering excellent customer service, be open minded and create memorable moments for our guests.

We would also be interested to hear from a strong Front of House Manager who is ready to take his/her first step into a challenging but rewarding role.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.


Room Division Manager will have:

  • Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
  • Maintain customer service/satisfaction standards, handle customer service issues.
  • Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
  • Motivate and drive the team to ensure quality standards are exceeded
  • Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Supervise continuous front office operation, night audit, housekeeping operations, Spindles and assigned staff, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:

  • A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
  • You are an excellent relationship builder, confident in working with other teams and leaders; youre passionate about what we can achieve together
  • Excellent communicator at all levels and have good commercial awareness
  • Ability to work on own initiative and to tight timescales when necessary
  • Be flexible in their approach and have a positive attitude


We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Apprenticeship/Placement opportunities
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • Uniform (Laundry / Dry Cleaning for Uniform)
  • Meals Provided on Duty
  • Length of Service-related holiday scheme
  • Eye Care Vouchers
  • Employee Discounted Accommodation and F&B
  • Life Assurance
  • Recommend a Friend Scheme
  • and many more.


About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into five collections; Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests


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