IT Support Technician
3 weeks ago
Key Responsibilities:
- We are seeking a dedicated and skilled IT Support Technician to join our team and take over the management of our networks, web services, and general IT infrastructure. This role will transition our IT support from an outsourced model to an in-house solution, providing more personalised and immediate support to our employees. The successful candidate will have a two to three-month handover period with our current IT service provider to ensure a smooth transition.
Main Tasks:
- Network management: troubleshoot and resolve network related issues
- Manage network security protocols
- Assist in maintaining and updating company website
- Oversee web server including configuration, deployment and maintenance of web applications
- Provide technical support to employees including resolving hardware, software and other IT related issues
- Install, configure and maintain computer systems, including hardware and software
- Manage IT assets and inventory, ensuring all equipment is up-to-date and functioning properly
- Assist in the onboarding process providing equipment for new starters
- Collaborate with other departments and understand their IT needs to provide appropriate solutions
- Document all IT processes, procedures and troubleshooting steps
- Ensure employees understand software/ensure efficient use of IT resources
- Create, maintain and update spreadsheets
Key Attributes:
- Passionate – Self motivated – Can do attitude
- Highly Organised
- Clear and persuasive communicator
- A positive influence on our team members
- 2-4 years of experience in IT support, network management and web services
- Knowledge of Windows Operating Systems, Mobile Operating Systems, network printing and Windows server roles
- Proficient in Excel
- Knowledge of RMM
- Qualification in MS365 and Azure
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