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Second Line Support Engineer

3 months ago

London, UK, United Kingdom Primis Full time

Job Title: 2nd Line Support Engineer

Industry: Public Sector

Day Rate: £150 - £200 **Inside IR35**

Contract Length: 6 months

Start Date: ASAP

Location: London (5 days on site)


The Role

  • Providing full second line support
  • Work with the helpdesk team to resolve support calls.
  • Escalate and work with third parties to resolve issues.
  • Employ excellent exercise techniques and processes to assist and preserve desktops, laptops and cell devices, and to research and solve desktop, pc and cell tool associated incidents
  • Build desktops, laptops and pills as in keeping with the techniques and standards
  • Adhere to all IT protection guidelines and techniques
  • Incident management
  • Resolve technical issues.
  • Assist other members of the support team


Key Skills

  • Previous experience in a similar role/ 2nd Line Support
  • Experience supporting Mac and Windows operating systems on desktops and laptops, peripheral commissioning and setup
  • Active Directory and Microsoft 365 support
  • Support and set-up of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment
  • ITIL Foundation qualification (v3 or v4)
  • Strong understanding of ITIL service management processes
  • Experience using an ITSM ticket management system


Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.