Senior Delegated Authority Claims and Claims Operations Specialist

2 months ago


London UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

Purpose of the Role:

To provide comprehensive support to the Claims team in overseeing and managing relationships with Third Parties and appointed experts. This role also involves assisting with claims reporting and analysis, systems oversight, and providing support to the broader business as needed.


Key Responsibilities:

Claims Operations:

  • Support the Claims Operations function in developing and implementing “best practice” processes and technologies for the Claims team and wider business.
  • Analyse and present data relevant to claims performance and operations.
  • Assist with change projects involving claims operations.


Delegated Authority Oversight:

  • Oversee and manage the framework governing third-party relationships, including Delegated Claims Administrators and appointed experts.
  • Maintain and manage the Risk Matrix for expert relationships.
  • Manage contracts with experts and third parties, ensuring compliance with agreements.
  • Monitor third-party adherence to SLAs using Delegated Claims Data.
  • Oversee the due diligence process prior to contracting with experts and third parties.
  • Coordinate audits and maintain audit records, including tracking recommendations.


Required Knowledge and Skills:

  • Experience in data management, performance MI, and operational effectiveness in Delegated Authority teams.
  • Familiarity with Lloyd’s of London Delegated Authority regulatory compliance and minimum standards.
  • ACII qualification (preferred) or a commitment to achieving this.
  • General understanding of underwriting and reinsurance practices.
  • Proficiency in Microsoft Office, particularly Excel and Power BI.
  • Strong relationship management, numeracy, analytical, and communication skills.
  • Ability to review and relate contracts to regulatory and company standards.


Required Competencies:

  • Relationship Management: Ability to foster strong relationships with brokers, third-party experts, and colleagues.
  • Administration and Compliance: Operate in line with regulatory standards, ensuring contracts adhere to compliance requirements.
  • Accuracy: Demonstrate attention to detail in data input and record maintenance.
  • Personal Development: Maintain and enhance professional competence.


Company Overview:

This leading underwriting organisation has a long-standing history and an outstanding reputation in the London Market. They are known for fostering a culture that empowers employees, values expertise, and supports professional growth.


Commitment to Flexibility and Inclusion:

This organisation promotes flexible working arrangements and is committed to Diversity, Equity, and Inclusion. They welcome applicants from all backgrounds and do not discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

This role is an exciting opportunity for a skilled professional to contribute to a high-performing team while enjoying the benefits of a supportive and inclusive workplace.



  • London, UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

    Key ResponsibilitiesCollaborate with the Claims Operations Manager to complete due diligence and contracts for proposed Delegated Claims Administrators (DCAs), monitoring sign-off progression.Support the day-to-day management of delegated claims, gathering data and Management Information (MI), and assist in reviewing and enhancing Third-Party...

  • Claims Solicitor

    3 months ago


    London, UK, UK, United Kingdom Mitre Claims Management Full time

    Company DescriptionMitre Claims Management is an independent Third Party Claims Administrator, supporting Policyholders and Insurers to achieve the best claims outcomes.Role DescriptionThis is a full-time role as a Professional Indemnity Claims Solicitor at Mitre Claims Management. As a Professional Indemnity Claims Solicitor, you will be responsible for...


  • UK, UK, United Kingdom IDEX Consulting Ltd Full time

    Property Binders Claims ManagerLondonSix-figure salaryWe have an exciting opportunity for an individual to join a property binders claims team as a Claims Manager. Our client specialises in property binding authority business and the binding authorities provide coverage for personal property, commercial property, commercial automobile property damage and...


  • London, UK, UK, United Kingdom Next Employment Ltd Full time

    Financial lines claims Manager.To monitor and oversee the work and services provided by MGAs’ in-house claims departments and claims TPAs on delegated authority programs. You will ensure that service providers adhere to the Claims Handling Agreements’ terms and conditions and agreed service standards; handling or monitoring the referral of large claims...

  • Claims Handler

    4 months ago


    UK, UK, United Kingdom DA Solutions, The Law Support Group Full time

    We are currently working with a professional service law firm based in Bristol who are looking for a Claims Handler to join them on a permanent basis.You will be working with a growing team handling claims made against professionals on an outsourced basis. The team handles claims on behalf of leading insurers, acting under delegated authority levels for...

  • Claims Technician

    3 days ago


    London, UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

    Job Advert: Claims TechnicianDepartment: Broker Technical Services Reporting To: Claims DA Manager Location: Work Anywhere Model / London Fenchurch StreetSummary and Purpose: We are seeking a skilled Claims Technician to join a dynamic and fast-paced team. In this role, you will deliver a high-quality, efficient claims service to customers, specifically...

  • Claims Handler

    2 months ago


    London, UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

    We are seeking an experienced and proactive Claims Handler – Level 2 to join a leading underwriting and claims management team specializing in professional indemnity insurance. This is an exciting opportunity to work within a dynamic environment, managing a diverse portfolio of professional indemnity claims and contributing to a high-performing team.Main...

  • Claims Adjuster

    3 days ago


    UK, UK, United Kingdom MERJE Full time

    Motor Claims AdjusterFully RemoteUpto £35,000MERJE is seeking a highly skilled Motor Claims Adjuster for a leading insurtech company revolutionising the claims process with AI and automation. This role offers an exciting opportunity to work with cutting-edge technology in a fast-paced, evolving environment. The ideal candidate will have extensive experience...

  • Claims Specialist

    2 months ago


    London,, UK, United Kingdom The Emerald Group Ltd, Search and Selection Full time

    POSITION: Claims Specialist – Wholesale Financial LinesASSIGNMENT NO: 28225LOCATION: LondonAre you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most recognised...

  • Claims Specialist

    1 week ago


    London,, UK, United Kingdom The Emerald Group Ltd, Search and Selection Full time

    POSITION: Claims Specialist - Wholesale Financial LinesASSIGNMENT NO: 27842LOCATION: London or Chelmsford/HypridAre you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most...

  • Senior Claims Adjuster

    2 months ago


    London,, UK, United Kingdom Edenbrook Full time

    We are currently recruiting a Senior Claims Adjuster – Cyber. The chosen candidate will handle and adjust Cyber insurance claims from first notification to final resolution. They will be expected to support the Claims Manager in the implementation of the claims strategy and work collaboratively with other members of the global claims team.Key...

  • Claims Adjuster

    3 days ago


    London,, UK, United Kingdom Collegiate Management Services Ltd Full time

    We are currently looking for a Claims Adjuster to join us, based within reach of our London office.‌This customer facing role is to support our Professional indemnity claims team managing a portfolio of claims under a number of different delegate authority structures..Duties will include but are not limited to:Handling of correspondence with insureds,...

  • Claims Handler

    2 months ago


    UK, UK, United Kingdom Aston Charles Ltd Full time

    Motor Claims Handler (100% Home-Based)Leading Insurtech Firmto £35K plus benefitsRJ-3122A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!This ‘Third Party Administrator – with a...


  • London, UK, UK, United Kingdom Rokstone Underwriting Full time

    Job Title: Senior Delegated Authority Analyst Entity: Rokstone Underwriting Department: OperationsReports to: Head of Delegated Underwriting Authority Location: London/Hybrid Who We AreRokstone, part of the Aventum Group, is an established international underwriting MGA and approved Lloyd’s of London coverholder, where we also hold a Lloyd’s Box. With...


  • London,, UK, United Kingdom Angove Partners Full time

    Angove Partners is partnering with an award-winning insurers, seeking an Marine & Aviation Senior Claims Adjuster in London. This is a key strategic hire, and the successful candidate will play a vital role in shaping the growth of the business.The role:As a senior member of the claims team the Claims Adjuster will handle a variety of workstreams in a...


  • UK, UK, United Kingdom Trinity Claims Full time

    Company Overview . Who we areTrinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the...


  • London, UK, UK, United Kingdom Nashrock Insurance Recruitment Full time

    We are looking for a Claims Adjuster to join our clients established and leading Claims team, focused on handling US Casualty claims alongside our Senior Claims Adjusters. This role is perfect for someone who is enthusiastic, enjoys problem-solving, and is looking for a new challenge within a dynamic, high-performing Syndicate.**Duties and Accountabilities**...


  • London,, UK, United Kingdom Edenbrook Full time

    Edenbrook are currently working with a leading global reinsurer who are looking for someone who can handle the claims within authority for Casualty Reinsurance classes. The successful candidate will provide consistent delivery of a trusted, first-class claims experience to clients, brokers and internal stakeholders in adherence with all the company’s...


  • UK, UK, United Kingdom Vermelo RPO Full time

    Senior Technical Claims Handler (Large Loss) Overview: As Senior Technical Claims Handler working within the Large Loss Team. You will pro-actively handle a portfolio of motor claims consisting of mainly high value bodily injury with reserves in excess of £500,000. Working within a team you will be a central referral point for technical issues, advising on...

  • Claims Adjuster

    2 months ago


    London,, UK, United Kingdom Edenbrook Full time

    Edenbrook are currently working with a leading Primary Specialty Insurance provider who are looking for a Claims Adjuster on a permanent basis. Reporting into the Group Head of Claims Adjuster, you’ll support the Head of Property Claims through the effective claims management and oversight of third-party administrators (TPAs) and partners. Responsibilities...