Player Protection Officer

2 weeks ago

UK, UK, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time

About Us:


Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a leading independent marketing agency and software developer within the iGaming industry.

Focussing on mobile and online Poker, Casino, and Sports Betting products in major European and Asian markets. GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. We combine extensive industry knowledge and experience to deliver performance across a wide range of services for some of the world's most established gambling brands.


Our ‘Customer First’ philosophy is the force behind our award-winning culture. Based all around the world, we work as close extensions of our clients’ teams to provide seamless integrated creative and operational services for brands including NetBet, Casino777, Bet777, betFIRST, and Livepartners.

We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.



Specific Responsibilities include:

  • Day-to-day customer reviews: Assessing a customer's behaviour patterns and writing a detailed account of what you see being able to highlight signs of problem gambling with attention to detail and making decisive decisions on what you have seen.
  • You will have conversations by phone and email with customers and must be able to handle communicating with players who are possibly experiencing gambling-related harm or other key indicators of concern.
  • Reviewing financial documents to identify possible indicators of financial harm and affordability.
  • Handle tasks raised by the Customer Service team in real-time (e.g. limit Increase requests / Documentation reviews, Welfare checks etc)
  • Completing timely, efficient, and accurate Due Diligence (DD) checks of new and existing customers.
  • Ensuring records are accurate in all systems and that supporting documentation is uploaded and analysed within the agreed timelines.
  • Performing PEP, Sanction checks and analysing of the results to eliminate or confirm matches.
  • Contact customers via email/telephone to obtain Source of Wealth and Source of Funds information/documentation.
  • Process and Policy updating.



General Compliance:


  • Adhering to in-house processes and procedures outlined in guidance documents, RG Policy, Customer Interaction Guidance, Best Practice & Guidance as set out by the UKGC.
  • You will work closely with our Customer Support, Account Management and Customer Review teams to ensure escalated cases are handled accordingly and within a timely manner.
  • Ensuring there are no delays in the onboarding of new customers.
  • Assisting with improvements in the overall customer journey.
  • Using data and reports to help spot trends and limit potentially harmful behaviour.
  • Feeding into current SG and AML processes to assist in future improvements.
  • Communicating professionally and confidently with colleagues, Account Managers, the Risk team, and Customer Support, as part of the Player Protection process.
  • Assisting with the compliance section of the internal company Audits.
  • Participation in ad hoc and project work as required e.g. remediation projects, and process changes.
  • Feeding into processes and improvements that align with business/commercial needs




Technical Knowledge:


  • Experience of AML within a regulated sector, KYC analysis of clients and understanding of the customer due diligence process.
  • Experience in communicating with customers via Phone and Email (in English) is essential.
  • Knowledge of the Money Laundering Regulations within the UK and other European markets regulations is beneficial but not essential.
  • Experience in undertaking financial crime/AML investigations including, where appropriate, the reporting of SARs regulations is beneficial but not essential.
  • Confident in using Microsoft Office applications and/or Gsuite.
  • Safer Gambling experience is beneficial but not essential as full training will be provided.



Skills and how they are applied:


  • Attention to detail is vital (you will be reviewing accounts and monitoring behaviour patterns and every little detail can change the way a review is concluded)
  • Manage own workloads and meet deadlines determined by the urgency of requests
  • Ability to work independently with minimal supervision
  • Analytical and risk assessment skills
  • Excellent computer skills (Excel expertise is a must)
  • Excellent verbal and written communication skills (English speaking is a necessity)
  • Flexible with the ability to think critically


Our generous benefits package [ applicable to UK based candidates only] includes but not limited to:

  • Hybrid working [ 3 days in office/ 2 days remote ]
  • Work from abroad up to 4 weeks/ year.
  • Pizza and drinks every Friday.
  • Pension Scheme
  • Private Health Insurance
  • Perkbox
  • Employee Wellbeing
  • Learning and Development Programmes
  • Staff social engagement activities


More benefits are available and will be discussed once successful.


“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."

  • Data Protection Officer

    2 weeks ago

    UK, UK, United Kingdom Data Privacy Recruitment Ltd Full time

    Officially the title is Data Protection and Risk Officer - training will be provided for the risk management part of the role, please get in contact for more details2-3 days a week in the South Hampshire offices We are looking for a Data Protection and Risk Officer who will be responsible for managing data protection responsibilities alongside supporting the...

  • Lead Player Support Specialist

    1 week ago

    UK, UK, United Kingdom Bring It On Full time

    Bring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and...

  • Data Protection Officer

    2 months ago

    UK, UK, United Kingdom Barclay Simpson Full time

    Would you like to join a UK challenger bank as their first Data Protection Officer? They are a fully licensed scaleup launching consumer financial products and services the market at rapid pace. This is an opportunity for you to build a DP programme from scratch. You'll be a figurehead in launching their B2C proposition as every day will be different....

  • Data Protection Officer

    4 weeks ago

    London, UK, UK, United Kingdom The Restaurant Group Full time

    About us:We're The Restaurant Group (TRG for short) and we're one of the UK's biggest hospitality businesses. Were a significant player in the UK casual dining market, operating over 400 restaurants and pubs including Wagamama,Barburrito + Brunning & Price. Our diverse portfolio of brands provides something for everyone, and we are proud to be...

  • Business Development Manger

    1 week ago

    UK, UK, United Kingdom Candour Solutions Full time

    Business Development Manager – Data Protection - Yorkshire (remote working)Overview:#TeamCandour have once again partnered with a thriving & multi-award winning solutions provider to onboard a Business Development Manager, where you will play a crucial role in overseeing sales opportunities in the data protection space. You will be responsible for building...

  • Court of Protection Solicitor

    1 week ago

    UK, UK, United Kingdom G2 Legal Limited Full time

    Senior Court of Protection SolicitorAre you a Court of Protection solicitor?Looking for an opportunity with great prospects and lots of flexibility?Due to continued growth, a new opportunity for a Court of Protection Solicitor has arisen to join this multi-office firm, with a national presence. In return you will receive a very competitive salary & bonus...

  • Mortgage and Protection Advisor

    1 week ago

    UK, UK, United Kingdom NRG Resourcing Full time

    Are you a Self-Employed Mortgage & Protection Broker seeking autonomy, high-quality leads, and uncapped earning potential?Join a prestigious wealth management firm where your expertise and ambition can thrive. With a trusted brand and a steady flow of client referrals from Wealth Managers, this role offers the perfect opportunity to grow your business while...

  • Safeguarding Officer

    1 month ago

    London, UK, UK, United Kingdom EdEx - Education Recruitment Full time

    Safeguarding Officer | Fantastic Secondary School | Permanent | Westminster A fantastic Secondary School in the heart of Westminster is on the hunt for a Safeguarding Officer - You'll work as a "Deputy Designated Safeguarding Lead" and have a very varied role. This is a permanent position commencing from January 2025, full time, term time only &...

  • Protection Specialist

    4 months ago

    West Midlands, UK, UK, United Kingdom Quilter Financial Planning Full time

    Four Oaks Financial Services is an award-winning, proud member of the Quilter Financial Planning network with a vast, loyal client base. Working alongside their dedicated back-office support staff, Mortgage, Protection and Wealth Advisers offer valued clients a holistic approach to financial services, priding themselves on having a family feel, building...

  • Mortgage Advisor

    4 months ago

    London, UK, UK, United Kingdom Secure Mortgages & Protection Full time

    If you are an experienced Mortgage Advisor seeking to maximise your income and skillset whilst ensuring you have a global support and training platform; together with industry-leading products and services, then we want to speak with you.Secure Mortgages and Protection (SMP) are a strategic partner of deVere, the worlds largest international advisory and...

  • Senior Compliance Officer

    1 month ago

    UK, UK, United Kingdom Stellar Select Full time

    Job Title: Senior Compliance OfficerLocation: London with Hybrid work 2 days from homeSalary: Up to £95,000 plus discretionary bonusWorking Hours: Monday - Friday 9 am - 6 pmBenefits:25 Days Holiday Plus bank and public holidaysPension schemePrivate healthcareOther flexible benefitsAbout the role of Senior Compliance OfficerWe have a great new opportunity...

  • Information Governance Officer

    4 weeks ago

    UK, UK, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently working in partnership with a Housing Association based in Greater Manchester, who are recruiting for an Information Governance Officer to join the team on a temporary basis, until the end of April 2025.The hourly rate of pay is up to £24.75 p/hour via an Umbrella company, and the role offers hybrid working with office attendance required...

  • Office Manager

    1 month ago

    UK, UK, United Kingdom Pivotal London Full time

    Office Manager & EANorth London - Hybrid, (3 days on-site)Up to £45k*Sponsorship not provided This is a huge opportunity for an ambitious and highly organised professional to join one of the UK’s fastest-growing specialist agencies as their Office Manager and EA to the Senior Leadership Team.Key ResponsibilitiesDiary and email management for C-level...

  • Information Governance Officer

    2 weeks ago

    UK, UK, United Kingdom James Andrews Recruitment Solutions Ltd Full time

    We are currently working in partnership with a Housing Association based in Greater Manchester, who are recruiting for an Information Governance Officer to join the team on a temporary basis, until the end of April 2025.The hourly rate of pay is up to £24.75 p/hour via an Umbrella company, and the role offers hybrid working with office attendance required...

  • Exams Officer

    2 weeks ago

    UK, UK, United Kingdom Gi Group Full time

    Job Title: Exams Officer Location: Worksop Hours: 37Salary: TBCLength of the contract: Until 31/3/24 Gi Group Recruitment are now seeking to appoint an Exams Officer to our client based in Worksop. The Exams Officer will assist learners to achieve their potential by providing key administrative services and advice. They will register, collate, and manage...

  • Fundraising Officer

    4 weeks ago

    UK, UK, United Kingdom Harris Hill Charity Recruitment Specialists Full time

    An exciting opportunity has arisen for a Fundraising Officer to join a health related charity. This is a fantastic opportunity for someone who is looking to move into charity sector or an experienced fundraiser who is keen to grow and develop their experience and expertise across multiple areas of fundraising.The role will be split between community...

  • Office Manager

    1 month ago

    UK, UK, United Kingdom Impactable Investment Group Full time

    Company Overview: At Impactable Investment Group, our core belief is that investment can do more than just generate returns — it can help change the world. We empower asset owners and institutional investors by curating impactful investment portfolios designed to generate strong financial returns and positive Environmental and Social outcomes. Together,...

  • Mortgage Advisor

    2 months ago

    UK, UK, United Kingdom Mortgage Advice Bureau Full time

    Mortgage Advice Bureau (MAB) are a nationally recognised mortgage broker and network, winners of over 200 awards in the past 5 years and continually growing.One of our highly successful, market leading mortgage broker partners are seeking a fully CeMAP (or equivalent) qualified Mortgage/Protection Adviser, as a result of continued growth plans.Working with a...

  • Chief Revenue Officer

    1 week ago

    UK, UK, United Kingdom Sec1 Full time

    We’re seeking an experienced, high-performing Chief Revenue Officer (CRO) for a commission-only role. This position offers extremely high earning potential and equity options tied directly to sales success. It’s an opportunity to lead and shape revenue growth while driving SEC1’s cutting-edge solutions into the global market.About SEC1: Redefining AI...

  • Chief Financial Officer

    3 months ago

    UK, UK, United Kingdom Pluxee Full time

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a...