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Senior Portfolio Operations Manager

2 months ago

City of London, Central London, United Kingdom H1 Suite Full time
We are looking to recruit a Senior Portfolio Operation Manager with a minimum of 5 years experience at Front of House Manager level or above to provide services at multiple client sites across London.We are looking for someone with a passion for customer service and who is driven to coach and mentor a team.This is a customer-facing role, and constant contact with the client will be required to build strong relationships and ensure all standards and targets are met, whilst also conducting site visits, teams and client meetings.

The main purpose of the Senior Portfolio Operations Manager role is to plan, organise and manage the delivery of quality services on multiple high-profile residential accounts across London, with a focus on service excellence and statutory compliance.

You will be responsible for building and maintaining effective client relationships, ensuring that services are not only compliant with contractual SLAs/KPIs but also meet and exceed Client and Company expectations.

The ideal candidate will be a self-motivated senior manager with a can do attitude and strong customer service ethic, with demonstrable experience in front-of-house services.

You will have a proven track record of leading and motivating high-performing teams effectively, together with strong decision-making, negotiating and influencing skills.

What we are offering:

- 5 days out of 7 days, 37.5 hours per week

- £40k-£45k + 10% bonus

If this sounds like you, please apply today with your CV


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