Business Process Outsourcing Manager
4 weeks ago
Job Advert: BPO Relationship Manager (6-Month Contract)
Location: London (with 1-2 days in the office per week)
Contract Length: 6 months (with possible extension)
Day Rate: £700-£900 per day
Start Date: ASAP
Application: Immediate availability is essential.
Our client is seeking an experienced BPO Relationship Manager for a 6-month contract with a leading organisation based in London. The role involves managing the day-to-day relationship with Business Process Outsourcing (BPO) service providers within a Shared Services Centre environment, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
Key Responsibilities:
- Collaborating with Global Process Owners and Regional Delivery Leads to manage SLAs.
- Supporting outsourced teams with training and development opportunities.
- Conducting regular meetings to track project progress, address challenges, and identify opportunities for improvement.
- Monitoring BPO performance and resolving operational issues and escalations.
- Managing contracts, including change requests and cost reduction initiatives.
- Ensuring all documentation is accurate and up-to-date, including Desktop Procedures.
- Tracking FTE requirements, costs, and access management for BPO teams.
Ideal Candidate:
- Proven experience in a BPO or Shared Services role.
- Strong project management and stakeholder management skills.
- Knowledge of global shared services and experience with mergers and acquisitions is desirable.
This opportunity offers a competitive day rate and the chance to work in a dynamic, international environment. If you have the relevant skills and experience, we encourage you to apply.
Inventum's approach to equity, diversity & inclusion
Inventum Group seeks talent from the widest pool possible. We are committed to fair and equitable recruitment processes, regardless of applicant's background or characteristics, and we actively encourage applications from underrepresented and diverse talent.
Please let us know if you require any adjustments to our application process. If you have any suggestions about how we can improve our processes, please do let us know - we want to do better.
Inventum's approach to job applications
It is Inventum Group's policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual applicants. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
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