Service Planner

1 month ago


Aldermaston Reading, Reading, United Kingdom Johnson Controls Full time

What you will do

As a Service Planner, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits and fulfilling paperwork requests amongst a number of other responsibilities.

What we offer

  • Competitive salary and overtime rates

  • Paid holidays including all bank holidays and sick pay

  • Comprehensive benefits package including pension matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products – medical

  • Extensive on the job/cross training opportunities with outstanding resources available

  • Encouraging and collaborative team environment

  • Access to business resource groups

  • Training on our company values and products

  • Company equipment to complete all jobs

  • Long term career development

How you will do it

  • Schedule planned maintenance and reactive works for a team of engineers

  • Complete relevant documents such as permits to ensure works go ahead as planned

  • Work on multiple customer portals

  • Manage the diaries including re-scheduling works to cover engineer absences or emergency works

  • Provide first class customer service via phone and email for planning and admin queries for both internal and external customers

  • Work with the relevant field line managers to utilize the engineers as productively as possible

  • Work with other departments such as Sales, Billing, The Facilities Management Helpdesk and the Subcontractor team to help deliver the high level of customer service expected by our customers

  • Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

What we look for

  • Customer Service skills and experience

  • Outstanding written and verbal skills

  • Ability to multi-task and work well in a high-pressured environment

  • Computer proficiency with the ability to handle multiple PC applications at once

  • A strong sense of urgency, the ability to follow-through and have attention to detail

  • Excellent decision making and problem-solving skills

  • Good organizational skills

  • Previous planning / scheduling experience in a service role is desired

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