Technical Support Engineer
1 week ago
Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.
Dematic is expanding its Technical Support capability, seeking a mix of junior and more experienced team members with a thirst for learning and a desire to grow within Dematic for years to come.
This is a challenging role, which requires technical know how and proactiveness whilst offering plenty of opportunity to learn and diversify.
The team requires you to be able to work weekends and late shifts based on a rota system so please consider this when applying.
MAIN JOB OBJECTIVES
• Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
• Initiate investigations into relevant incidents
• Communicate with the customer to understand the underlying issue(s) and provide timely feedback
• Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives
REQUIRED SKILLS
• An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
• Able to adhere to current processes with an open mind
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• Demonstrable detailed experience working in a customer facing role
DESIRED SKILLS
• A knowledge of ITIL processes, and ideally ITIL certified
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving
• A willingness to visit customers’ sites to gain a deeper understanding of applications
• A strong software engineering or computing background
• Experience with working in the Information Technology industry
• Further/higher education qualifications preferably in an engineering discipline and/or computing
BENEFITS
- Market Competitive Salary- based on level of experience and expertise
- Group Personal Pension scheme with generous Company contributions and made by salary exchange
- Holidays - 25 days plus bank holidays
- Private Health scheme (non-contributory for employees)
- Life assurance
- Campus which includes a gym for staff with full showering facilities
- Cycle to Work Scheme
- Family friendly policies and events
-
Technical Support Engineer
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Manchester. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain technical...
-
Technical Support Engineer
1 week ago
Manchester,, Greater Manchester, United Kingdom DGH Recruitment Full timeTechnical Support Engineer / 1st/2nd Line Support AnalystA fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.Technical Support Engineer / 1st/2nd Line Support AnalystResponsibilities and Duties:• Provide end-user IT assistance on all core desktop...
-
On-Site Technical Support Engineer
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. The ideal candidate will have a strong technical background and excellent communication skills.Key Responsibilities:Install and maintain equipment at customer locations, ensuring full functionality.Diagnose and...
-
Technical Support Engineer
1 week ago
Greater Manchester, North West, Manchester, Greater Manchester, United Kingdom Exalto Consulting ltd Full time3rd Line Support Engineer My client is seeking to recruit a highly skilled 3rd Line Support Engineer As part of the operations team, the Support Engineer will play a key role in providing advanced technical support and maintaining the operational integrity of IT systems, infrastructure, and telecommunications. The Support Engineer will provide expert-level...
-
Technical Engineering Manager
4 weeks ago
Manchester,, Greater Manchester, United Kingdom Morgan Ryder Full timeTechnical Engineering ManagerDefence IndustryCompetitive salary and great package including; 4 day week, flexible start/finish, bonus (20%), healthcare, death in service and more! A fantastic opportunity for an experienced Technical Manager / Engineering Manager to join a Manchester based organisation who provide a wide range of services to the defence...
-
Technical Installation Specialist
1 month ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to deliver on-site installation, maintenance, and repair services to our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide exceptional customer support.Key...
-
Technical Support Manager
1 week ago
Manchester,, Greater Manchester, United Kingdom Oakwell Hampton Full timeAmazing opportunity for a market leading software solutions company based in Manchester.The Technical Support Manager will be instrumental in implementing BIG change over the coming years whilst simultaneously maintaining our high standard of service for the current version.You will be responsible for taking on an established team made of Technical and...
-
Senior Software Engineer
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £60,000 - £80,000We are seeking a talented Senior Software Engineer to lead our development team in Manchester, UK. As a technical lead, you will be responsible for designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications.Lead...
-
Technical Engineer
1 week ago
Manchester, UK, Greater Manchester, United Kingdom Phillips & Cohen Associates, Ltd. Full timeJob Title: Technical Engineer (O365 & Azure)Responsible to: Head of IT - EuropeInterfaces with: All PCA colleagues, Senior Management, Technical services & Suppliers.Location: Exchange Quay, Manchester.Main purpose: To provide the highest quality service and to exceed our client’s expectations. Key elements: We are seeking an experienced and motivated...
-
Technical Lead
1 week ago
Manchester,, Greater Manchester, United Kingdom developrec Full timeTechnical Lead (.NET) ManchesterOur client is a leading brand in the Sports Betting, Gaming, and Interactive Entertainment industry. They are looking for a Technical Lead due to growth of the business and busy project road map.Position Overview As a Tech Lead, you’ll be responsible for overseeing the delivery of projects within a cross-functional team....
-
Technical Support Specialist
2 months ago
Manchester,, Greater Manchester, United Kingdom Nobul Resourcing Solutions Full timeCompany Background We are an award winning software-as-a-service (SaaS) company founded in 2006. For more than a decade, our mission has been to help our clients maximise efficiency and profitability via automation. To provide excellent customer service and insights that help reduce the impact of waste on our planet, by empowering the best sustainable future...
-
Technical Team Lead
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £60,000 - £80,000Senior Software EngineerWe are seeking a highly skilled and experienced Senior Software Engineer to lead our development team in Manchester, United Kingdom. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance...
-
Production Support Engineer
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Manchester. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...
-
Engineering Manager
1 month ago
Manchester,, Greater Manchester, United Kingdom Morgan Ryder Full timeEngineering ManagerDefence IndustryCompetitive salary and great package including; 4 day week, flexible start/finish, bonus (20%), healthcare, death in service and more! A fantastic opportunity for an experienced Engineering Manager to join a Manchester based organisation who provide a wide range of services to the defence sector including; design,...
-
Head of Engineering
1 week ago
Manchester,, Greater Manchester, United Kingdom SF Technology Solutions Full timeHead of Engineering with a background in full stack development (Python, PHP, JavaScript, AWS) and strong team leadership skills is sought on a hybrid basis by a high growth PaaS scale up based in Manchester. With over five years of growth this organisation have revolutionized data insights accessibility for their international retail and e-commerce clients...
-
Technical Lead
1 month ago
Manchester,, Greater Manchester, United Kingdom Matchtech Full timeKey Responsibilities:Provide 2nd and 3rd line support for the ERP system (IFS) and other core business applicationsInstall and configure IFS CloudInstall and test IFS releases and service updatesCreate and customise IFS Cloud objects, fields, logical units, pages, tabs, events, lobbies, triggers, SQL reports, permission sets, and projectionsCreate and...
-
Technical Sales Engineer – Connectors Sensors
1 month ago
Manchester, UK, Greater Manchester, United Kingdom Mase Consulting Ltd Full timeRegional Sales Manager / Sales Engineer – Connectors SensorsAre you a talented solutions sales professional with proven success with End Users and OEMs?Interested in joining a financially secure and stable manufacturer with facilities across the world?Why This Company?With a multimillion-pound turnover and advanced manufacturing capabilities, my client has...
-
Proposal Engineer
2 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Endress+Hauser Group Full timeJob Title: Proposals Engineer Location: Wythenshawe, Manchester – Hybrid working Company: Endress+Hauser Job Type: Full-TimeJob SummaryAs a Proposals Engineer, you will play a crucial role in supporting our Projects and Solutions teams by developing comprehensive and compelling technical and commercial proposals. You will work closely with our Project...
-
Graduate Engineering Trainee
4 weeks ago
Manchester,, Greater Manchester, United Kingdom ManpowerGroup Full timeTrainee Field Service EngineerLocation: Manchester - Home-based with extensive travel required for on-site service and repairs.Principal PurposeCurrently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical...
-
Service Desk Engineer
1 week ago
Manchester,, Greater Manchester, United Kingdom Airtime Full timeService Desk EngineerAt Airtime we are all about innovation, because this is how we stay on top. Every one of us has a hunger to succeed and will stop for nothing less than excellence. Crucially, our ethos is underpinned by a culture of teamwork and our shared humility because all that we achieve, we achieve together.EmpoweringWe keep the experience fresh...