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Guest Services Agent

3 months ago

Girvan Ayrshire, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time

Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required position.

Essential Functions:

  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • Ensure guests immediate requirements are catered for and anticipate the needs of our guests
  • Accurate receipt of payments from guests for their stay

Qualification Standards:
  • Must be eligible to live and work in the UK
  • The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
  • You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
  • Candidates must be [assionate about delivering excellence in customer service
  • Previous experience in Hospitality preferred but not essential

Benefits include
  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Resort Facilities use of the Spa, Gym and Golf facilities.(subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
  • Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
  • Employee Assistance Programme offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.

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