Operational Excellence Manager
4 weeks ago
Own reporting and compliance driving a culture of continuous improvement
Support and lead on the insights that enable the delivery of operational growth.
Support & lead on customer service delivery insight and opportunities across Subscriber
Support & Lead on Customer onboarding, journey, retention and debt
Provide project & IT support to stakeholders across Subscriber
Review and manage Install /Service Utilisation metrics driving for sustainable improvements
Goal - Improve Service and Install Utilisation
10% Utilisation improvement in Install
10% Utilisation improvement in Service
Goal – Increase Non RMR through install & service teams
Overdrive plan to deliver £x Revenue
Drive Operational improvements for regional performance increases
Look for innovative improvements that can be leveraged across both service and installation teams
Work with north / south counter parts to ensure consistency and best practice sharing.
Support and coach FLMs on performance management
Improve 1-2-1 forms and methods.
Improve Lean coaching Forms and methods.
Coaching and mentoring FLMS to create structure and consistency to focus on all KPI’s.
Assist FLMS with engineer PIP’S/ Capability plans. Look and help identify who needs improvements and how.
Assist OM with FLM PIP’s/ Capability plans.
Review Training requirements for FLMs and Engineers to improve customer experience.
Drive EHS Performance
Regularly review, update and support EHS initiatives
Drive Career Ladder
Support creation of Subscriber Career Ladder
Manage and support Engineer Skills Matrix fostering strong career progression opportunities
Support FLMs with development plans and succession plans
Review, Test and implement new technology to support overall business goals
Review of all platforms to support customer journey
Hold monthly meetings with Tech manager to understand relevant updates and changes are communicated.
-
Operations Manager
3 weeks ago
Manchester,, Greater Manchester, United Kingdom Symmetry Recruitment Full timeExcited to partnering exclusively with a key client in this important role contributing to the growth and development of the business.You will be responsible for overseeing daily operations, implementing process improvements, managing resources efficiently, and ensuring operational excellence. They will collaborate with cross-functional teams to drive...
-
Leadership and Operations Manager
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £60,000We are looking for a Leadership and Operations Manager to join our team at beBee Professionals in Manchester, United Kingdom. The successful candidate will be responsible for leading and managing a dynamic team, driving performance, and ensuring the smooth operation of daily activities.Key Responsibilities:Lead and motivate the team to achieve performance...
-
Site Operations Manager
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £35,000 - £45,000Site Manager Job DescriptionWe are seeking a highly skilled and experienced Site Manager to lead our construction projects in Manchester, United Kingdom.Key Responsibilities:Oversee day-to-day site operations, ensuring all work is carried out safely and efficiently.Manage subcontractors and site staff to meet project deadlines.Liaise with project...
-
Site Operations Manager
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £35,000 - £45,000Job Summary: We are looking for a skilled Site Manager to lead our construction projects in the UK. The successful candidate will have a strong background in construction management and be able to deliver high-quality projects on time and within budget.Key Responsibilities:Manage the day-to-day site operations to ensure all work is carried out safely and...
-
Plant Operations Manager
1 month ago
Manchester,, Greater Manchester, United Kingdom Kintec Global Recruitment Full timeOperations Manager – Refinery / Chemical / Petrochemical / Pharmaceutical / Nuclear – Hampshire – Fantastic Salary and benefitsPrincipal ResponsibilitiesManagement of all plant and equipment to ensure all operational aspects meet the relevant HSEMS performance standards and in compliance with statutory regulations and company standards.Manage...
-
Design Operations Manager
4 weeks ago
Manchester,, Greater Manchester, United Kingdom Nexere Consulting Full timeFantastic opportunity - contract role - Design Operations Manager.Initial 3 month contract role, inside ir35, up to £500 a day, based in Manchester (preferably) or London. 1 or 2 days a week in the office.The Accessibility team are responsible for delivering Accessibility & Assistive Technology guidance, best practice and specialist support within the...
-
Field Excellence Data Program Manager, EMEALA
2 months ago
Manchester, UK, Greater Manchester, United Kingdom Johnson Controls International Full timeWhat you will doAs Field Excellence Data Program Manager, you will undertake critical operational data management, analytics and reporting to support the continued development of field operations excellence for the EMEALA Service business of $2B revenue and extended support to the systems/install business of $2.3B revenue. You’ll ensure continuity of...
-
Electrical Operations Manager
1 week ago
Manchester,, Greater Manchester, United Kingdom WR HVAC | MEP Full timeElectrical Operations Manager - M&ESenior Electrical Project Manager or Operations Manager required for a design, build and maintenance business that is on a major upward trajectory. You will be responsible for running the electrical department, overseeing around 5 projects at any one time and managing all sub-contract laborRequirements:Established...
-
Claims Operations Manager
2 weeks ago
Manchester, Greater Manchester, United Kingdom myGwork Full timeThis job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Role: Claims Operations Manager Location: Manchester Permanent Job Purpose: As the Claims Operations Manager, you will report directly into the Head of...
-
Human Resources Operations Manager
2 weeks ago
Manchester,, Greater Manchester, United Kingdom Arrow Global Group Full timeAs HR Operations Manager within Arrow Global’ s Group People Services team, you’ll coach and lead a team to deliver essential core HR services, including onboarding, payroll, benefits administration, and offboarding, for Arrow UK & Centre, within a shared services model. This hands-on role which includes overseeing payroll & processes for multiple...
-
Senior Kitchen Operations Manager
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a highly skilled and experienced Senior Kitchen Operations Manager to join our team in Manchester, UK. As a key member of our kitchen team, you will be responsible for preparing high-quality dishes, ensuring excellent food presentation, and maintaining high standards of kitchen hygiene.Key Responsibilities:Develop and implement new menu ideas...
-
Electrical Operations Manager
2 weeks ago
Manchester,, Greater Manchester, United Kingdom WR HVAC | MEP Full timeElectrical Operations Manager - M&ESenior Electrical Project Manager required for a design, build and maintenance business that is on a major upward trajectory. You will be responsible for running the electrical department, overseeing around 5 projects at any one time and managing all sub-contract laborRequirements:Established Electrical Project Manager with...
-
Operations Coordinator
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals is seeking a skilled Operations Coordinator to oversee and guide project teams. The ideal candidate will manage diverse projects across multiple departments and ensure timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within budget.Coordinate internal resources and...
-
Operations Coordinator
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £65,000beBee Professionals seeks an Operations Coordinator to manage our project teams. This role involves overseeing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Develop and implement project plans, ensuring timely and within-budget delivery.Coordinate internal resources and third-party vendors to...
-
Director of Operations
2 weeks ago
Manchester,, Greater Manchester, United Kingdom GRG Executive Search Full timeAbout Us: GRG Executive are exclusively partnering with a growing SME freight forwarding company dedicated to delivering innovative solutions and exceptional service to multiple clients most poignantly across the Fast Fashion and Retail sectors . With a commitment to excellence and a focus on business growth, we are looking for a dynamic Freight Forwarding...
-
Site Operations Director
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £35,000 - £45,000We are looking for a skilled Site Operations Director to lead our construction projects in Manchester, United Kingdom. The ideal candidate will have a strong background in construction management and be able to ensure that projects are completed on time, within budget, and to the highest quality and safety standards.Key Responsibilities:Direct and manage...
-
Operations Manager
2 months ago
Manchester, UK, Greater Manchester, United Kingdom The Social PR Full timeAbout Us:The Social PR is a creative agency, reinventing PR through experiential marketing & talent management. As a small but dynamic team, we are looking for an experienced Operations Manager to help refine and develop our operational processes while providing support to our growing PR and Talent teams. Ideally, you’ll have a background in PR, giving you...
-
Field Service Excellence Leader, Regional
2 months ago
Manchester, UK, Greater Manchester, United Kingdom Johnson Controls International Full timeWhat you will doAs Field Service Excellence Leader, you will drive and support the continued development of field operations excellence for assigned regions/business units within the EMEALA Service business of $2B revenue and extended support to the systems/install business of $2.3B revenue. You’ll be responsible for building, maintaining and operation of...
-
Operations Executive
1 month ago
Manchester,, Greater Manchester, United Kingdom Insight Recruitment Full timeJob Title: Operations ExecutiveReporting To: Business Operations ManagerLocation: Ancoats, Manchester Job Overview:Join our dynamic team as a Operations Executive, where you’ll be at the heart of our operations, helping drive success across the business! This exciting role gives you the chance to work across multiple functions, support key business goals,...
-
Operations Team Lead
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £45,000 - £60,000beBee Professionals is looking for a skilled Operations Team Lead to manage and inspire our dynamic team in Manchester, UK. The successful candidate will oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Lead, motivate, and support the team to meet...