Student Casework Officer

3 weeks ago

Reading, Berkshire, United Kingdom University College of Estate Management Full time

Student Casework Officer

Full time (35 hrs/wk), maternity cover for 1 year

Split place of work between Horizons (Reading, Berkshire) and Home

Salary circa £33,000 pa plus benefits

Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.

A brilliant opportunity has arisen for a positive and enthusiastic individual to join our fast-paced Academic Quality Unit. Our mission is to drive excellence through high quality, professional service which maintains academic quality and governance standards, whilst underpinning an outstanding student experience. As a Student Casework Officer, you will assist the team by overseeing the effective operational management of UCEM’s student complaints and appeals procedures. You will be responsible for ensuring that all cases are investigated in line with UCEM procedures whilst also supporting the smooth functioning of the student disciplinary procedure. This is a fantastic opportunity for someone looking to enhance their career within the Higher Education sector.

Your accountabilities and responsibilities include:

  • Oversee the effective operational management of UCEM’s student appeals and complaints procedures.
  • Arrange stage 2 appeal meetings and take minutes to capture the points discussed.
  • Attend Academic Misconduct Panel meetings as the Academic Quality Unit representative to ensure that procedure is followed and that the minutes accurately reflect the discussions at the meeting.
  • Work with the Director of Academic Quality in disseminating key quality issues across UCEM including delivering quality related training.

Our main requirements:

  • GCSE Maths and English Language Grade C or 4 or above.
  • Experience in a similar role.
  • Experience extracting, analysing and interpreting information including data to produce written reports.
  • Effective planning, co-ordination and organisational skills with a strong attention to detail
  • A positive, professional approach and the ability to remain calm and considered under pressure.

At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.

University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.

For the full job specification and contact details please visit the current vacancies page of the UCEM website.

TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the UCEM recruitment inbox (details found within the job specification) by no later than Tuesday 25 June 2024 at noon.

EQUALITY, DIVERSITY, AND INCLUSION

Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.

  • Financial Director

    1 week ago

    Reading, UK, Berkshire, United Kingdom Premier Group Recruitment Full time

    Finance Director - Education - up to £85kI have partnered with a school near Berkshire who are looking for a Finance Director to support them through their growth. These guys have a great culture and really strive themselves on having the best environment for their students! They are all really passionate about what they do and are looking for someone who...

  • Audit Manager

    1 week ago

    Reading, UK, Berkshire, United Kingdom Focus Resourcing Limited Full time

    It is essential you have audit accountancy practice experience for this role and have already worked at Audit Manager levelOur client is seeking an Audit Manager within the Audit & Assurance team. This is a key role, requiring a passion for audit and so we are looking for an accomplished audit professional with previous experience operating at a manager...

  • Student Casework Officer

    3 weeks ago

    Reading, United Kingdom The University College of Estate Management (CEM) Full time

    **Student Casework Officer** **Full time (35 hrs/wk), maternity cover for 1 year** **Split place of work between Horizons (Reading, Berkshire) and Home** **Salary circa £33,000 pa plus benefits** A brilliant opportunity has arisen for a positive and enthusiastic individual to join our fast-paced Academic Quality Unit. Our mission is to drive excellence...

  • Student Casework Officer

    2 weeks ago

    Reading, United Kingdom University College of Estate Management Full time

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. . click apply for full job...

  • Student Casework Officer

    2 weeks ago

    Reading, United Kingdom University College of Estate Management Full time

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity...

  • Student Casework Officer

    1 week ago

    Reading, Reading, United Kingdom University College of Estate Management Full time

    Student Casework OfficerFind out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Full time (35 hrs/wk), maternity cover for 1 yearSplit place of work between Horizons (Reading, Berkshire) and HomeSalary circa £33,000 pa plus benefitsApplicants are required to submit a current CV, cover...

  • Student Casework Officer

    1 week ago

    Reading, Reading, United Kingdom University College of Estate Management Full time £33,000

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for...

  • Student Casework Officer

    1 week ago

    Reading, Reading, United Kingdom University College of Estate Management Full time

    Student Casework OfficerFull time (35 hrs/wk), maternity cover for 1 yearSplit place of work between Horizons (Reading, Berkshire) and HomeSalary circa £33,000 pa plus benefitsApplicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.A brilliant opportunity has arisen for a positive...

  • Student Casework Officer

    1 week ago

    Reading, United Kingdom University College of Estate Management Full time

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen...

  • Student Casework Officer

    1 week ago

    Reading, Reading, United Kingdom University College of Estate Management Full time

    Job DescriptionStudent Casework OfficerFull time (35 hrs/wk), maternity cover for 1 yearSplit place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.A brilliant opportunity has...

  • Student Casework Officer

    2 weeks ago

    Reading, United Kingdom CareerBliss Full time

    Student Casework OfficerFull time (35 hrs/wk), maternity cover for 1 yearSplit place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.A brilliant opportunity has arisen for a...

  • Student Casework Officer

    2 weeks ago

    Reading, United Kingdom University College of Estate Management Full time

    Student Casework OfficerFull time (35 hrs/wk), maternity cover for 1 yearSplit place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website.A brilliant opportunity has arisen for a...

  • Student Casework Officer

    2 weeks ago

    Reading, Berkshire, United Kingdom University College of Estate Management Full time €33,000

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for...

  • Student Casework Officer

    2 weeks ago

    Reading, Berkshire, United Kingdom University College of Estate Management Full time €33,000

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for...

  • Student Casework Officer

    1 week ago

    Reading, Berkshire, United Kingdom University College of Estate Management Full time €33,000

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for...

  • Student Casework Officer

    1 week ago

    Reading, Berkshire, United Kingdom University College of Estate Management Full time €33,000

    Student Casework Officer Full time (35 hrs/wk), maternity cover for 1 year Split place of work between Horizons (Reading, Berkshire) and Home Salary circa £33,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for...

  • Volunteer Caseworker

    4 weeks ago

    Reading, United Kingdom SSAFA Full time

    This role covers Reading and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...

  • Volunteer Caseworker

    1 week ago

    Reading, United Kingdom SSAFA Full time

    This role covers Reading and surrounding areas. Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you. **What is a Caseworker?** Caseworkers visit clients to work out what type...

  • Safeguarding Caseworker

    3 weeks ago

    Reading, United Kingdom Public Sector Resourcing Full time

    **Safeguarding Caseworker - Inside IR35** **Contract Term**:6 months **Contracting Authority**:Ministry of Defence **Location**:Aldershot/Aldermaston The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and independence, as well as helping to protect its...

  • Safeguarding Caseworker

    3 weeks ago

    Reading, United Kingdom Public Sector Resourcing Full time

    **Safeguarding Caseworker** **Inside IR35** **Contract Term**:6 months (possibility of extension) **Contracting Authority**:MoD **Location**:Hybrid (2-3 days from Aldermaston, remainder WFH/remote) The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and...

  • College Officer

    1 week ago

    Reading, Reading, United Kingdom University College of Estate Management Full time £33,000

    Full time (35 hrs/wk), maternity cover for 1 year Applicants are required to submit a current CV, cover letter or email, and a Recruitment Check Form which can be found on our website. A brilliant opportunity has arisen for a positive and enthusiastic individual to join our fast-paced Academic Quality Unit. Our mission is to drive excellence through high...

  • Student Enrichment Officer

    3 days ago

    Reading, United Kingdom Activate Learning Full time

    **Who we are**: Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning. We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and...