Visitor Experience Manager
5 days ago
Visitor Experience Manager
Waddesdon is an historic house and garden open to the public. Created by Baron Ferdinand de Rothschild in 1874, it is home to the Rothschild Collection. Waddesdon's collections are exceptionally rich in fine and decorative arts of the 18th century, assembled by three generations of the Rothschild family.
Waddesdon welcomes over 350,000 visitors to the property each year and we offer a programme of changing exhibitions, talks and tours, family activities and public events.
Overall Purpose:
The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.
With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.
Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.
Primary Responsibilities:
- Have oversight of the House based visitor operation, supporting the AVEM to ensure;
- the consistency of visit for all guests
- presentation standards are exemplary throughout and meet brand guidelines
- compliance throughout the operation
- engagement of staff and volunteers with the purpose of their roles and environment
- visitor feedback is recorded and reviewed, escalating where appropriate
- Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
- Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
- Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
- Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
- Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
Benefits of working with us:
- 33 days annual leave (including bank holidays)
- 36 days annual leave after 3 years continuous service
- 38 days annual leave after 5 years continuous service
- 40 days annual leave after 10 years continuous service
- Matched company pension up to 10% of salary
- 50% discount in Catering Takeaway outlets, 20% discount in the Manor Restaurant and Stables Cafe, 20% discount in the shop, 20% discount at The Five Arrows Hotel and The Bow
- Beautiful location working within the charity and heritage sector
- Excellent wellbeing support and a focus on staff engagement and leadership development
- Free parking
How to apply:
In order to be considered for this role, please submit your CV along with a covering letter explaining how your experience and skills match those outlined in the role profile.
We encourage all applicants to visit Waddesdon Manor over the Christmas period to get a feel for the business and to understand in what capacity the role of Visitor Experience Manager functions. In your cover letter, please outline your experience of visiting the house, including open feedback about what we do well and any suggestions on how we can improve or provide alternatives to the operation. We also encourage a visit to Waddesdon as some of the interview questions will be based around the operation.
We are able to provide two complementary tickets for yourself and a guest to visit Waddesdon over the Christmas period, as well as being able to reimburse expenses for travelling over 25 miles. Please contact our application email address for more details on arranging this.
-
Head of Commercial Services
2 weeks ago
Buckinghamshire, South East England, United Kingdom MK Gallery Full timeHead of Commercial Services Location: Milton Keynes Contract: Permanent - Full-time (37.5 hours a week) Salary: £38,000 per annum The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities. Main Duties and Responsibilities...
-
General Manager Hotel
3 weeks ago
Buckinghamshire, South East England, United Kingdom Cartwheel Recruitment Ltd Full timeSeeking a driven and dynamic General Manager to take the helm of a recently refurbished branded 130+ bedroom hotel in Buckinghamshire.Title: General ManagerBasic Salary: Circa £70,000 depending on experienceBenefits: Worldwide group discounts, 25 annual days off work plus bank holidays, Pension, Private HealthcareAbout the Role:This is a unique opportunity...
-
Business Development Manager
2 weeks ago
Buckinghamshire, South East England, United Kingdom Cartwheel Recruitment Ltd Full timeSeeking a dynamic Business Development Manager to sell cutting-edge software solutions to key clients in contract catering, facilities management (FM), and high-footfall catering and F&B outlets across venues and stadiums.Location: Flexible, ideally within a two-hour commute of London Salary: Up to £50,000 basic + uncapped commission on new business...
-
Group Financial Controller
4 weeks ago
Buckinghamshire, Buckinghamshire, South East England, United Kingdom Morgan Financial Search Full timeMy client, t/o c. £120m, is an ambitious fast-growing Industrial Services company with depot sites across the UK plus recent expansion into overseas markets. Reporting directly to the CFO with regular interface to the Board and Senior Management Team, this new position of Group Financial Controller has been created to strengthen the overall Finance...
-
Production Manager
1 month ago
Buckinghamshire, UK, South East England, United Kingdom Royall Full timeProduction Manager Working for a fast paced, dynamic Event Agency in the Home CountiesHybrid working. Are you a seasoned Event Technical Production Manager seeking a rewarding career with a dynamic agency?On behalf of our client, a leading event agency, we're seeking a highly skilled Event Technical Production Manager to join their team. You'll play...
-
Project Manager
1 month ago
Buckinghamshire, UK, South East England, United Kingdom TRIA Full timeProject Manager - 6 month contract - Buckinghamshire (hybrid 2/3 days per week) - outside IR35An opportunity has arisen for a project manager for a 6 month contract. Our client, who provide a wide range of support and commercial services and technology solutions to the hospitality industry. This would suit either a junior/mid level project manager or PMO...
-
Project Manager
3 months ago
Buckinghamshire, UK, South East England, United Kingdom JSS Transform Full timeProject Manager - CRMHybrid role (3 days in the office)You must have experience of the Discovery Phase/Vendor Selection of a CRM programme.My leading Software Client is looking for a Project Manager to take responsibility for leading one or more functional workstreams that will be gathering, analysing, documenting, and managing business requirements through...
-
Senior Private Client Solicitor
1 week ago
Buckinghamshire, Buckinghamshire, South East England, United Kingdom QED Legal Full timePRIVATE CLIENT SOLICITOR HOD - Private Medical, Bonus, WFH HEAD OF PRIVATE CLIENT BUCKINGHAMSHIRE £60K - £80K QED Legal is working on an exciting opportunity for a Senior Private Client Solicitor to join a well-established and highly reputable law firm in Buckinghamshire. You will be given the opportunity to work for and manage a tight knit team within a...
-
Care Manager
3 weeks ago
Buckinghamshire, UK, South East England, United Kingdom Bright Selection Full timeAre you an experienced Unit Manager or Deputy Manager looking for a new and exciting opportunity in the private care sector? We're delighted to be recruiting a Residential Care Manager to join a luxury elderly care home in Chesham, Buckinghamshire. Requirements:·Minimum NVQ Level 3 qualification·Experience in care planning, medication administration,...
-
Quality Manager
2 weeks ago
Buckinghamshire, UK, South East England, United Kingdom Shanly Homes Full timeShanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Quality Manager to be part of a successful team developing bespoke, high-end properties in and around Surrey, Berkshire and Buckinghamshire.About the Quality Manager roleAs Quality Manager you will be working at our sites with some time at our Beaconsfield office...
-
Senior Sous Chef
3 weeks ago
Buckinghamshire, Buckinghamshire, South East England, United Kingdom Holroyd Howe Full timeSenior Sous Chef - EnglandCompany Description Title: Senior Sous ChefLocation: Wycombe Abbey, High Wycombe, HP11 1PESalary: 41,920 per annum + amazing holidays!Benefits: 20 days holiday + bank holidaysBespoke training and development opportunitiesPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays & cinemaWellbeing...
-
Senior Private Client Solicitor
1 month ago
Buckinghamshire, Buckinghamshire, South East England, United Kingdom QED Legal Full timePRIVATE CLIENT SOLICITOR HOD - Private Medical, Bonus, WFH HEAD OF PRIVATE CLIENT BUCKINGHAMSHIRE £60K - £80K QED Legal is working on an exciting opportunity for a Senior Private Client Solicitor to join a well-established and highly reputable law firm in Buckinghamshire. You will be given the opportunity to work for and manage a tight knit team within a...
-
Trainee Area Manager
4 months ago
Buckinghamshire, UK, South East England, United Kingdom Zachary Daniels Full timeZachary Daniels is currently looking to recruit a Trainee Area Manager for a well known grocer in the UK to cover their locations within the South East and Home Counties regions. This is an exciting opportunity for a graduate calibre Store Manager/Deputy Manager to join a high-performing business in a role, which will require you to lead various stores...
-
Technical Account Manager
2 weeks ago
Buckinghamshire, UK, South East England, United Kingdom D R Newitt Recruitment Full timeAs a Technical head overseeing Customer relations at this genuinely progressive business, you will get the chance to utilise your ability to satisfy customer demands all for a generous package. You will join a business in the midst of genuine growth with career progression included. It goes without saying that for this Technical Management position with a...
-
Technical Account Manager
3 weeks ago
Buckinghamshire, UK, South East England, United Kingdom D R Newitt Recruitment Part timeI have recently partnered with a household name on the European, ambient snacks scene with a growing presence in the UK. Already boasting a significant own-brand presence, this company is looking for a Technical Account Manager on a Part-Time basis to maintain high level Retailer relationships.You will need to bring experience liaising with Technical...
-
Project Manager- HRIS Implementation
2 weeks ago
Buckinghamshire, UK, South East England, United Kingdom Recann Full timeProject Manager – HRIS ImplementationA fantastic opportunity has arisen with a global manufacturer, who are looking for a Project Manager to lead the implementation of a new HRIS, globally.The primary role would be to manage the HRIS implementation, but there would also be more general project management duties.Key Tasks:Responsible for achieving HRIS...
-
Head of Physical Education
4 weeks ago
Buckinghamshire,, South East England, United Kingdom Heatherton School Full timeHead of Physical Education - Heatherton School We have an exciting opportunity for a well-qualified Physical Education teacher to lead our physical development from Nursery to Year 6 at Heatherton School. The ideal candidate will have knowledge and experience of working in Early Years, KS1 and KS2 (or be willing to undertake early years physical training)....
-
Senior Internal Communications Manager
1 month ago
Buckinghamshire, UK, South East England, United Kingdom VMA GROUP Full timeWe are working with an exciting retail brand who are looking for a Senior Internal Communications Manager. As Senior Internal Communications Manager you’ll be responsible for ensuring colleagues are kept well informed and engaged. You’ll develop and implement an engaging internal communications strategy and plan and seek approval from the Exec Leadership...
-
Senior Sustainability Manager
1 month ago
Buckinghamshire, UK, South East England, United Kingdom Supply Talent Full timeWe're hiring a Senior Sustainability Manager for a leading FMCG business based in Buckinghamshire, with hybrid working. Reporting into the Operations Director, this role will take the lead on shaping and delivering the sustainability strategy across the EMEA region. This is a standalone role within an established business, that will require strong...
-
IT Audit Manager
2 weeks ago
Buckinghamshire, UK, South East England, United Kingdom Paritas Recruitment Full timeParitas are currently working with a leading Retail Bank who are looking to hire an IT Audit Managers into their expanding team.The hiring manager is looking to speak to applicants who have IT Audit experience across: : Cyber Security, Change, Transformation, Infrastructure, Network or Applications.Hybrid working model: 3 days a week in the office and 2 days...