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Client Manager

3 months ago

Newport Wales, Wales, United Kingdom Acquis Full time

Acquis Insurance Management Role Profile – Client Manager (Benelux)

Acquis Insurance Management is an independent insurance broker and administrator that specialises in providing insurance solutions for the finance and leasing industry across Europe. Acquis’s main administration centre is based in Newport, South Wales but we also operate a European office in Amsterdam, Netherlands through the group’s sister subsidiary company.

Working at Acquis provides an opportunity to join a dynamic and cooperative working environment which is focused on continuous improvement. We operate across Europe in 16 different countries; our richly diverse team originates from 17 different countries and, between them, our colleagues speak 18 different languages and we take every opportunity to celebrate our diverse backgrounds and cultures.

It is an extremely exciting time to join Acquis as we pursue our ambitious growth strategy, and our current and future success is dependent on our most valuable resource; our people. It is important that we create an environment where all our employees feel included and valued. We have a culture where success is celebrated, no matter how big or small.


Key Responsibilities

· To act as a leading point of contact to a designated client base (Benelux) building and maintaining strong relationships with existing clients

· Acting as a lead on new client implementations

· Oversee the production and distribution of quality, accurate reporting internally and externally

· Use analytical and excel skills to review new and existing data, analyse and understand client data portfolios to identify needs and potential business opportunities

· Design and deliver product training programs to clients at all levels within their business

· Identify and execute additional revenue opportunities to support the objectives of the wider commercial team

· Support the commercial development and management of designated client accounts

· To become an expert on Acquis’ products and gain an in-depth knowledge of the European leasing industry

· Work closely with all departments to contribute towards the execution of client needs, corporate objectives and projects.

Skills, Knowledge & Experience Required

· Fluent Dutch & additionally Fluent French speaker preferred

· Proven experience within a client/account management role

· Experience within leasing/insurance/financial services would be advantageous

· Confident in delivering presentations and training sessions

· Ability to work as part of a team and alone on own initiative

· Ability to build rapport with internal and external stakeholders at all levels within a business

· Flexible and self-motivated approach

· Must be analytical and have an acute attention to detail

· Excellent problem-solving skills with a positive attitude towards change

· Solid organisational and time management skills

· Proficient in Microsoft Office applications, especially Microsoft Excel

· Must be willing to travel within The Netherlands and Belgium in order to meet with clients.