Business Implementation Analyst

1 month ago

UK, UK, United Kingdom Kensington Mortgages Full time
Implementation Analyst
9 Month Secondment / Fixed Term Contract
Location: Remote (We can only consider candidates with the right to work in the UK at this time)
Working Hours: Full Time (Monday - Friday 09:00 - 17:30)

About Us
When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we are the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we have always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria, it is an approach that can make a real difference to people who want to own a property.

It is what we call the 'Kensington Difference'

Kensington Mortgage Company is a wholly owned subsidiary of Barclays Bank UK PLC, and the principal activity of the Company is the origination and servicing of mortgage assets. The Company is authorised by the Financial Conduct Authority for regulated activities.

What You Will Be Doing
Through collaboration with key business stakeholders, Business Change and IT Specialists, you will ensure all change, projects and systems upgrades are successfully deployed.. This is achieved through fully understanding the business requirements, and carrying out User Acceptance Testing to ensure change is functioning as expected, ahead of deployment. Managing communication, planning briefings, and providing training to prepare colleagues for upcoming changes will also be essential.

Key Accountabilities
  • Own and develop UAT testing documentation, ensuring it reflects all agreed requirements and overall process objectives.
  • Define test scope, approve scripts and co-ordinate resource needs for deployment with SMEs.
  • Lead user acceptance testing, collaborating with SMEs to educate and prepare end users, providing scenarios and scripts based on approved business requirements and solution documentation.
  • Ensure changes function as expected from pre-implementation through UAT execution.
  • Identify and communicate any risks or impacts to project leads.
  • Co-ordinate with the Learning and Development Team to plan relevant training and support, ensuring colleagues are confident and fully understand the change before implementation.
  • Provide clear communication across the business before, during and after implementation to drive engagement and ensure a smooth transition for customers and colleagues.
  • Plan and execute validation of successful implementation through virtual floor walking, triage and issue tracking.
  • Conduct a full post-implementation review to ensure changes are embedded into BAU processes and assess the impact on resource and customers.

What You Will Need
  • Minimum of 2 years' experience in a similar financial services organisation.
  • In-depth knowledge of the UK financial services industry and relevant regulations including MCOB, ICO and OFCOM.
  • Experience of working with multiple teams to deploy projects.
  • Strong MI skills for producing, analysing, interpreting data and providing actionable recommendations.
  • Self-motivated with excellent influencing skills, capable of engaging people at all levels.
  • Exceptional problem solving and decision-making abilities, including making quick decisions when needed.
  • Team player with the ability to deliver results for customers and colleagues in a fast-paced challenging environment.
  • Strong collaboration skills with a focus on achieving shared goals.
  • Advanced proficiency in Microsoft Excel, PowerPoint and Word.

Why Join Kensington Mortgages
Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunities available, so we try and support everyone however we can.

We also recognise the fact that people seek work life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood, and valued.

We are an inclusive and equal opportunity employer that values diversity. This means we respect and embrace differences in gender, identity, race, ethnic origin, sexual expression and orientation, religion, faith, age, marital status, disability, neurodiversity, social background, education, and way of thinking. We believe in the strength of diversity and see inclusion as a strategic advantage. We are a place where you can be you.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

If you are passionate about driving change and improving business processes and want to make a `Difference' - we would love to hear from you

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