Development & Support Analyst (IT)

4 weeks ago


Burton Upon Trent UK, UK, United Kingdom Punch Pubs & Co Full time

Role Purpose

In this role, you will work closely with our IT team to develop, implement, and support Punch’s business process applications. You will be responsible for scoping, coding, and delivering applications while ensuring high-quality support for end-users. Your role involves maintaining and optimizing code, addressing and resolving bugs, monitoring system performance, and responding to requests from the Development Manager. Additionally, you will gather user feedback to enhance application functionality, prepare reports, and conduct development tests to ensure applications meet performance and reliability standards.



Accountabilitie

  • Complete the entire development cycle, including design, unit testing, user sign-off, documentation, training, and review. Ensure effective communication and management of delivery expectations with key stakeholders
  • Regularly review and progress developments according to agreed timelines with stakeholders
  • Advocate for a consistent approach to reporting and business process solutions, aligning with the broader Business and IT Strategy
  • Drive continual improvement of applications, ensuring all delivered solutions achieve the intended cost benefits and added value
  • Actively engage with Punch and broader business activities to ensure that all work and solutions are fit for purpose. Proactively identify opportunities where IT can provide additional support and value
  • Identify and propose improvements to existing processes and practices to deliver better solutions
  • Take ownership of daily tasks, focusing on providing and implementing solutions for optimisation
  • Confidently deliver on individual assignments and collaborate effectively within a team to achieve technical project goals
  • Manage communication across all levels, ensuring a high-quality experience for both internal and external customers through clear and professional interactions
  • Identify and pursue opportunities for personal development, proactively seeking ways to enhance skills and knowledge
  • Fulfil your role with professionalism and efficiency, consistently meeting deadlines and delivering high-quality work
  • Build and maintain strong relationships with colleagues and customers to deliver excellent customer service and optimise the processes supported by applications
  • Collaborate with the wider IT team to ensure that services are robust and well-supported from both first and second-line perspectives
  • Demonstrate flexibility in your approach, undertaking ad hoc analysis and projects as requested by the Development & IT Projects Manager, adapting to evolving requirements


Person Specification – Technical Competencies/Professional Expertise

  • A proactive and enthusiastic professional dedicated to delivering effective solutions that add clear value to the business
  • Skilled in prioritising, planning, and organising workload and tasks
  • Quick to learn new software and technologies
  • Strong communicator with the ability to influence key stakeholders
  • Capable of following instructions and working collaboratively within a team environment
  • Detail-oriented with a strong focus on accuracy
  • GCSEs or equivalent qualifications in English and Maths
  • Proficient in email systems and Microsoft Office applications


Developer Competencies

Proficient in writing and debugging code, with experience in BPM software (e.g., Appian) and strong familiarity with SQL, VBA, or object-oriented programming.

Solid experience with SQL Server, including advanced query writing, schema design, and data manipulation.

Strong understanding of application and web development principles, with the ability to design and implement solutions based on these principles.

Capable of performing data analysis and troubleshooting, with a focus on identifying and resolving complex issues.

Good grasp of coding standards and best practices, with experience applying these principles in real-world scenarios.

Experience with software testing and debugging techniques, ensuring code quality and reliability through rigorous testing.



  • Burton Upon Trent, UK, UK, United Kingdom Hydrogen Group Full time

    About the Role: Implementation AnalystWe are seeking an Implementation Analyst to take ownership of the tagging and data layer implementation roadmap, driving both the long-term strategy and short-term operations across our digital estate, including websites and mobile apps.Key Responsibilities:Develop and manage a robust process for implementing and...


  • UK, UK, United Kingdom ARC IT Recruitment Full time

    .Net Software DeveloperTo GBP53k/annum plus benefitsBedford, Hybrid (2 days per week in the offices)A well known software house is looking to build a team of Software Developers. This is a refreshingly varied role, which will see you creating and maintaining reliable software solutions, collaborating closely with Business Analysts, Architects, and Quality...


  • UK, UK, United Kingdom Spectrum IT Recruitment Full time

    Software Development Manager required by a successful software company with a global customer base.The Software Development Manager will be responsible for managing am Agile team of .NET Developers and Test Analysts .The role would suit an existing hands on Software Development Manager or a Tech Lead / Lead Developer with some management experience looking...

  • Compliance Analyst

    4 weeks ago


    UK, UK, United Kingdom Ntrinsic Consulting Full time

    Compliance Analyst – Fully Remote UKCompliance Analyst is required by our FinTech client to take ownership the ongoing review of the Conduct Risk Framework, proposing enhancements for the effective management, monitoring and reporting of Conduct Risk. As Compliance Analyst you will embed Consumer Duty into BAU practice, review and update policies and...


  • Burton Upon Trent, UK, UK, United Kingdom Hydrogen Group Full time

    This role is critical to ensuring accurate data collection and enabling robust reporting, analytics, and optimisation for one of the UK's most iconic names in retail and hospitality.Key Responsibilities:Take full ownership of tagging implementation, handling the end-to-end setup, deployment, and troubleshooting of analytics and marketing tags...

  • SOC Analyst

    1 month ago


    UK, UK, United Kingdom Dynamic Search Solutions Full time

    SOC AnalystLocation: Home based/ Remote – Must be Based in the United KingdomSalary: Up to £35,000, shift based role with 24/7 coverageQualifications: Must be eligible for SC ClearanceThe companyAn exciting opportunity has arisen at an award-winning Microsoft Partner for a SOC Analyst. The business is a fast-growing, industry-leading managed service and...

  • Risk Analyst

    4 weeks ago


    UK, UK, United Kingdom Meraki Talent Ltd Full time

    Risk AnalystEdinburgh Permanent Meraki Talent’s Financial Services client are looking for an Risk Analyst to join their second line team in Edinburgh on a permanent basis.Responsibilities of the Risk Analyst:-Develop and implement a robust risk management framework to identify and monitor risk-Maintain the risk management framework and ensure the firm...

  • Business Analyst

    4 weeks ago


    UK, UK, United Kingdom Accelero Full time

    Business AnalystRemote£50,000 per annumAbout Us:Our mission is to empower businesses through technology, helping them to streamline operations, enhance customer experience, and drive growth. We pride ourselves on our dynamic, forward-thinking culture and our commitment to continuous improvement.Job Summary:We are seeking a highly motivated and experienced...

  • Commercial Analyst

    4 weeks ago


    UK, UK, United Kingdom Invenia Group Full time

    Role:Our pharmaceutical client is seeking an experienced Analyst accountable for the collection, collation and communication of business-building insights to support UK sales and the wider business. Responsible for collation of multifunctional input alongside external data sources to assist in long-range business forecasting.The UK Commercial Analyst will...

  • Business Analyst

    2 months ago


    UK, UK, United Kingdom Thornton Gregory Full time

    Our Global Travel client are looking for a Business Analyst to join their expanding team.It is essential you come from the Retail, Travel or Airline Industries and have the right to work in the UK.This role is an IT focused role.You will currently be working in a Global business and be used to soliciting requirements from key stakeholders around the world,...

  • BPA Actuarial Analyst

    2 months ago


    UK, UK, United Kingdom Sellick Partnership Full time

    About the Company BPA Actuarial Analyst sought for by a market-leading insurer. Our client is seeking a candidate who is looking to make good progress in completing the IOFA exams to join them as an BPA Actuarial Analyst. This is a fantastic opportunity for a candidate with experience of DB Pension schemes to join a market-leading insurer as a BPA Actuarial...

  • Senior Data Analyst

    4 weeks ago


    UK, UK, United Kingdom Parker B Associates Full time

    Senior Data AnalystRemotePermanentUp to £70,000 + 10% BonusOur client is an E-commerce business looking for a Senior Data Analyst to join permanently.Are you interested in supporting the company’s growth with new tech?Do you have a passion for winning and success?Responsibilities:Lead the development of analytics and data strategies utilising...


  • UK, UK, United Kingdom RED10 Full time

    Application Support / SQL / JIRA / ITILPerm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.KEY SKILLS:Excellent communication skillsKeen eye for detailExperience with ITIL framework and JIRA Service Desk toolExperience of User management toolSome SQL or other Database scripting language skillsTHE...

  • Media Insight Analyst

    2 months ago


    UK, UK, United Kingdom Lorien Full time

    Media Insight Analyst, 40-45kCentral London, hybrid working You will joining a dynamic media agency supporting underdog advertisers, seeks a Media Insight Analyst to join their Analytics & Insight (A&I) team. This role focuses on consolidating data to drive Business Intelligence tools, predictive models, and media planning. Reporting to the Data Strategy and...

  • Business Analyst

    4 months ago


    UK, UK, United Kingdom Tech4 Full time

    Business Analyst - software development projects - is required by highly successful and international organisation.Their Business Analysts are responsible for supporting the Product Owners and wider Product teams on ensuring they have identified, documented, and converted customer requirements into clear, well defined, testable work items.The Business...

  • Insights Analyst

    2 months ago


    UK, UK, United Kingdom HAYS Full time

    I'm currently working with a leading Real Estate firm on the lookout for a Insights Data Analyst to join their team on a long-standing contract. The Insights Data Analyst leads the development and implementation of data-driven insights to support business decision-making, working closely with marketing, sales, and product development.Key...

  • Business Analyst

    3 weeks ago


    UK, UK, United Kingdom Forsyth Barnes Full time

    Role: Business AnalystRate: £400-450 per dayLength: 6 months' initialIndustry: RetailIR-35: OutsideLocation: RemoteForsyth Barnes are exclusively partnered with a market leading, Retail giant who are undergoing a large-scale transformation agenda across the organisation. Thus, they are seeking an experienced LeadBusiness Analyst to join their expanding...

  • Energy Trading

    3 weeks ago


    UK, UK, United Kingdom Connect Resourcing Full time

    Leading Global Energy Trading business is now seeking a Financial Analyst to join their Business Development/Origination team. The successful candidate will support and assist the Business Development Managers in the development and structuring of transactions and business development initiatives.The role will focus on supporting structured transactions that...


  • UK, UK, United Kingdom Foxtek Full time

    We've been retained by one of the largest Crypto companies in Europe to help them hire an Information Security Analyst / CyberSecurity Analyst to join the team.In this role you will develop, maintain, and implement information security policies, standards, procedures, and guidelines for IT and Information Security. In addition, you will ensure that...


  • UK, UK, United Kingdom Foxtek Full time

    We've been retained by one of the largest Crypto companies in Europe to help them hire an Information Security Analyst / CyberSecurity Analyst to join the team.In this role, you will develop, maintain, and implement information security policies, standards, procedures, and guidelines for IT and Information Security. In addition, you will ensure that...