IT Application Support Engineer

2 weeks ago


Runcorn UK, Cheshire, United Kingdom Protein Works Full time

Why Protein Works



  • Join one of the UK's fastest-growing multi-award-winning food brands
  • Be part of a movement to revolutionise the way people think about nutrition, protein, and food
  • Join us in driving innovation and redefining standards in a dynamic industry.
  • Work with a talented team: Learn from and collaborate with skilled professionals who will guide and support your personal and professional growth journey.
  • Develop your skills: Take advantage of ample opportunities to expand your skill set and enhance your career trajectory.


Description



Are you passionate about technology and customer support? Do you thrive in a fast-paced e-commence retail environment? If so, we have an exciting opportunity for you We are seeking an experienced and dedicated Application Support Engineer to join our team. As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting for our retail applications and integrations within our fulfilment centre. This coupled with a strong appetite for change offering an excellent opportunity to shape our back end systems. You will work closely with our customers experience and supply chain teams to ensure smooth operation and high customer satisfaction.


Responsibilities



  • Provide technical support and troubleshooting for our backend applications
  • Collaborate with customer support to identify and resolve technical issues
  • Monitor and maintain the health and performance of our applications
  • Document and track customer issues and resolutions
  • Assist in the development and testing of software updates and patches
  • Train end-users on the use of our applications
  • Participate in on-call rotations for after-hours support
  • Work closely with internal stake holders to bring to life our new look fulfilment operation



Requirements



  • Previous experience in application support or a similar role
  • Strong problem-solving and analytical skills
  • Outstanding communication and interpersonal skills
  • In depth knowledge of SQL and database management
  • In depth familiarity with retail industry software and systems
  • Specifically Sage 200 and Order Flow but other relevant experience with SAP and Dynamics will also be considered as training will be provided
  • Ability to work well independently and in a team
  • Proven ability to manage multiple priorities and tasks
  • Detail-oriented and highly organised to meet the needs of a fast paced environment
  • Willingness to learn new technologies and adapt to changing environments



Benefits


  • Exclusive staff discount
  • Cycle to work scheme
  • Hybrid working: WFH on Fridays*
  • Private Healthcare**
  • 25 days holiday* + all bank holidays
  • Pension scheme
  • Staff socials and events
  • Fantastic Bonus Scheme



*Available to office staff only

**Available for all full-time staff after 2 years.


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