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Third Line Systems Engineer

2 months ago

Birmingham UK, West Midlands, United Kingdom Signet Jewelers Full time

We have an exciting opportunity available for an experienced 3rd Line Systems Engineer. Reporting into our Back-Office Delivery Manager, you will be responsible for providing 3rd line support, troubleshooting, and engineering solutions for the systems supporting Signet’s online trading capabilities. This role involves working across a diverse range of technologies and platforms, including package solutions and bespoke systems, with a focus on ensuring smooth operations and integrating various systems. If you thrive in a fast-paced environment, enjoy solving complex issues, and are passionate about supporting online trading, this could be the perfect role for you.

If you're an experienced systems engineer and are keen to make a difference, apply today and be part of something special At Signet, we help our customers to "CELEBRATE LIFE & EXPRESS LOVE."


About the Job

Typical Duties

  • Working in a DevOps environment supporting continuous integration and delivery (CI/CD pipelines)
  • Troubleshooting Incidents and provide technical expertise and insight on a 3rd line support basis for online trading systems and connecting integrations
  • Perform engineering tasks on Signet UK owned online trading systems.
  • Advise and direct 3rd parties who provide support and/or engineering services for UK managed online trading systems.
  • Supporting the monitoring processes, identifying vulnerabilities and issues, proactively optimizing and implementing alert configurations.
  • Astute problem-solving abilities, the ability to find well-balanced solutions. This also translates into a high degree of flexibility and adaptability, especially in the ever-shifting realm of continuous development
  • Updating and consolidating documentation. For example, data flows and data formats. Ensure as many checks and fixes are handed over to 1st and 2nd line teams.


Are you the perfect gem?

We’re looking for a candidate who has:

  • Excellent troubleshooting and problem-solving skills, even with unfamiliar technologies.
  • Skills in AWS (Particularly Lambada, , ECS, MQ.
  • Proven experience in MS Azure / AWS MQ, SQ Skills in Net, Python and Java.
  • A successful track record of designing, configuring, and monitoring IT systems
  • Demonstrable knowledge of systems integration.
  • Strong communication skills with attention to accuracy and detail.
  • The ability to build relationships with both technical and non-technical colleagues and suppliers.
  • A “can do” attitude, taking initiative and working proactively without waiting for direction.
  • The ability to stay calm and focused under pressure.


We offer a fantastic job and more…

add

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

  • Competitive salary
  • Generous discount of up to 30% off our fabulous products from day one.
  • An annual enhanced discount to celebrate the day you joined our team.
  • Retirement Savings plans which offer flexibility in the way you save for the future.
  • Immediate Life Assurance from day one.
  • A minimum of 22 days holiday per year which increases after a years’ service.
  • Recognised qualifications, study support and structured career progression.
  • Health and Wellbeing Scheme.
  • Financial Wellbeing scheme.
  • Give As You Earn scheme – An easy way to support causes close to your heart.
  • Real Rewards - exclusive discounts on groceries, travel and leisure.