Desktop Lead Support Engineer

6 days ago


UK, UK, United Kingdom L&G Recruitment Full time

Job Requirements :

  • Have at least 4+ years of relevant work with lead experience
  • Have fluent or advanced written and spoken English language competency skills
  • Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
  • Have strong time management skills, with the ability to prioritize tasks and meet deadlines
  • Have a college degree or above
  • Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4
  • The role is exclusively onsite with no provision for remote work.


Responsibilities

  • Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.
  • Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
  • Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
  • Incident management - IT helpdesk consulting, break-fix support , Planned software and hardware upgrade support
  • Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc



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