Desktop Lead Support Engineer
6 days ago
Job Requirements :
- Have at least 4+ years of relevant work with lead experience
- Have fluent or advanced written and spoken English language competency skills
- Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds
- Have strong time management skills, with the ability to prioritize tasks and meet deadlines
- Have a college degree or above
- Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4
- The role is exclusively onsite with no provision for remote work.
Responsibilities
- Operational Lead, oversees, monitors and manages the activities of the onsite\remote support team.
- Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
- Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories
- Incident management - IT helpdesk consulting, break-fix support , Planned software and hardware upgrade support
- Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc
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