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General Manager

3 months ago

Leeds West Yorkshire, West Yorkshire, United Kingdom Village The Hotel Club Full time

With 4,500 employees from Aberdeen to Bournemouth, Village provides an inclusive workplace where employees can grow, learn and be part of a community. We pride ourselves on being more than a place to work and creating an environment where wellbeing is paramount alongside a culture of reward, development, fun & friendship.

Our General Managers are the best in the business As a Commercially minded but customer focused individual, you are responsible for keeping Village ahead of the pack, delivering the group strategy in order achieve commercial returns. Our business is built around its people and as such you will be an inspirational leader, investing time in developing and nurturing your people so they are equipped to be the best they can be whilst ensuring that we deliver celebrity service to all ours guests This unique role oversees the entire operation, including Leisure Club, Pub & Grill and Hotel. Do you want to be part of something special?

Does this sound like you? Fancy getting your hands on some of the most exciting and competitive benefits out there? Including:

  • Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

  • Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel

  • Exciting training platform with gamified learning

  • Discounts and cashback offers on many High Street Brands

  • A range of Well-being and Healthcare benefits

  • Financial wellbeing support via Salary Finance

  • Employee Assistance Programme

  • Flexible working hours

  • A fun, supportive and inclusive work environment with loads of Development opportunities

  • Regular team events with our BIG People days monthly

  • Excellent Reward and Recognition Incentive schemes

  • Monthly well-being programme for all employees to support your mental health

  • Anniversary rewards for key milestones of service

  • Holiday Purchase scheme

  • Birthday day off

  • Electric car salary sacrifice scheme

As our General Manager, you will

  • Deliver the group strategy in order to deliver commercial returns
  • Drive and adhere to consistent brand standards and profit performance
  • Drive quality and value that ensures amazing hospitality
  • Create an engaged team through development opportunities, reward & recognition and a culture of team work
  • Achieve excellent guest satisfaction scores, external audit and internal audit scores
  • Communicate the transactional marketing strategy to Heads of Department to ensure collateral is used in a timely and appropriate way
  • Build close working relationships with marketing and build brand awareness utilising tools such as Inbox and social media sites
  • Participate in the recruitment and promotion of all employees
  • Using the KPIs, benchmark hotel departments and focus on the bottom performers to drive improvement and highlight underperforming managers

But what we need from you

  • Will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests expectations.
  • Will be expected to achieve a level of service through the constant monitoring of our established brand standards.
  • Should be highly attentive to detail and be capable of delivering consistent standards.
  • Should have a warm, personable nature and a can-do attitude.
  • Must have experience in a similar environment with the knowledge and confidence to deliver.

**Please note - All offers are subject to a successful DBS check in this role**

Join the team thatWork, Grow & Play the Village Way



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