Operations Advisor

1 month ago

Liverpool UK, Merseyside, United Kingdom MaxAd Fixed Fee Recruitment Full time

£24,500 + Hybrid Working + Great Benefits


In order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.


IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.


Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service. As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.


All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service.

Key Responsibilities


  • Maintain accurate and up-to-date customer records at all times
  • Distribute marketing material for appropriate services
  • Respond to queries regarding appropriate services from prospective customers
  • Provide quotations for appropriate services to prospective new customers
  • Regularly update customer contract schedules with Dosimetry information
  • File all customer contract details appropriately
  • Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
  • Record all queries received, either by telephone or email, on the CE Database
  • Liaise with suppliers over delivery, administration and reporting of dosimeters where required
  • Assist in the establishment and implementation of business unit appropriate services/procedures
  • Assist with any appropriate invoicing queries and respond to customers in a timely manner.
  • Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
  • Send appropriate correspondence to non-paying customers
  • Contribute to the Company R&D programme, where required
  • Assist with training new staff within the team


Skills & Experience


  • Previous experience in a customer focussed role
  • Proficiency in Microsoft Office applications including Word and Excel.
  • Able to demonstrate the ability to work as part of a team
  • Good interpersonal skills
  • Good problem-solving skills
  • Able to pivot quickly in response to changing priorities
  • Knowledge of warehouse operations - desirable
  • An understanding of scientific terminology - desirable


This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.

In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options (after the first 6 months office based), use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now

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