General Manager

2 weeks ago

Leicester UK, Leicestershire, United Kingdom Hughes Driver Training Ltd Full time

Hughes Driver Training is a family owned and managed company that has been in operation for more than 35 years. The General Manager will be responsible for overseeing and optimising the operations across all 15 sites of Hughes Driver Training. This role is pivotal in ensuring the efficient delivery of our training programs, maintaining high standards of quality, compliance with industry regulations, and driving continuous improvement across the organisation. The General Manager will lead multiple teams, manage resources effectively, and ensure that the company meets its strategic goals in both the public and private sectors


Key Responsibilities:


Strategic Leadership:

  • Develop and implement operational strategies that align with the company’s overall goals and objectives.
  • Collaborate with the Managing Director to set and achieve targets for growth, profitability, and customer satisfaction.


Operational Management:

  • Oversee day-to-day operations across all 15 sites, ensuring consistent delivery of high-quality training services.
  • Implement and maintain standardised processes and procedures to ensure operational efficiency and compliance with industry standards.
  • Monitor performance metrics and KPIs, CPD, identifying areas for improvement and implementing corrective actions as needed.


Team Leadership:

  • Lead and manage the Training Operations team, ensuring they are motivated, well-trained, and aligned with the company’s objectives.
  • Foster a culture of collaboration, innovation, and continuous improvement within and across teams.
  • Conduct regular performance reviews, set clear objectives, and provide ongoing support and development opportunities for team members.


Resource Management:

  • Oversee the allocation and management of resources, including personnel, facilities, and equipment including a fleet of more than 200 vehicle assets, to maximise operational efficiency and effectiveness.
  • Work closely with the Sales team to ensure alignment between operations and business development activities


Compliance and Quality Assurance:

  • Ensure that all operations comply with relevant legal and regulatory requirements, including those set by HSE, Ofsted, the DfE, and industry-specific standards.
  • Implement robust quality assurance processes to maintain high standards of training delivery and customer service.


Financial Management:

  • Manage the operational budget, ensuring that resources are used efficiently and that cost-saving measures are identified and implemented where possible.
  • Analyse financial data to monitor operational expenses, and work with the finance team to forecast future financial performance.


Client and Stakeholder Relations:

  • Build and maintain strong relationships with key clients, stakeholders, and partners, ensuring their needs are met and expectations exceeded and Represent Hughes Driver Training at industry events, conferences, and meetings with government bodies.


Innovation and Continuous Improvement:

  • Drive innovation in training delivery, exploring new technologies and methodologies to enhance the learner experience.
  • Lead initiatives to improve operational processes, reduce costs, and enhance the overall efficiency of the organisation.


Key Qualifications and Experience:


Education / qualifications:

  • Educated to degree level or equivalent.
  • A CPC National / International qualification, demonstrating your deep understanding of transportation regulations
  • Lean Six Sigma / Prince 2 accreditations

Experience:

  • Minimum of 8 years of experience in operations management, with at least 3-5 years in a leadership role within the training or logistics industry.

Skills:

  • Strong leadership and people management skills, with the ability to inspire and motivate teams.
  • Experience in managing Fleet and Fleet Engineers
  • Excellent organisational and planning abilities, with a focus on efficiency and continuous improvement.
  • Knowledge of HGV driving/training standards, compliance requirements, and industry best practices.
  • Financial acumen, with experience managing budgets and optimising resource allocation.
  • Outstanding communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.


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