Current jobs related to ServiceNow Service Delivery Manager, Managed Services - London, UK - Konversational - The ServiceNow Customer Workflow Experts


  • London, UK, United Kingdom CLAREMONT PROJECT Full time

    Clinical Services Manager About Claremont Project (Islington): Claremont is a pioneering charity in Islington dedicated to reducing isolation and enhancing wellbeing, especially for older people. We are a community rooted in the arts, personal growth and meaningful human connection. Our centre offers an array of activities for members aged 55 and over,...


  • London,, UK, United Kingdom Smart Managed Solutions Full time

    Why work for Smart?At Smart Managed Solutions, we combine cutting-edge data-driven technology with a client-focused approach to deliver exceptional Facilities Management services. Specialising in commercial environments, higher education, and the life sciences sector, we partner with the world’s most innovative organisations to keep their facilities...

  • Delivery Manager

    1 week ago


    London,, UK, United Kingdom Initi8 Recruitment Full time

    The JobThe senior delivery manager you will lead 1- 2 teams of Developers, product owners, testers and BA's, delivering internal platform solutions and client solutions. As the delivery manager your job will be to matrix manage a team, whilst working within a wider project portfolio of 4 delivery manager / project managers and one other senior delivery...


  • London,, UK, United Kingdom McCabe & Barton Full time

    Law Firm - Microsoft 365 (M365) – InTapp – Bighand – Teams – SharePoint - Apple Devices / iPhone – Intune – London - £75k + BenefitsMy prestigious Law Firm client is looking for an IT Service Desk Manager is to ensure the IT Service Desk team delivers an outstanding level of service to colleagues, handling incidents and requests effectively and...


  • London, UK, UK, United Kingdom GH Engage Full time

    MEP Building Services Manager:My client is a prominent main contractor, headquartered in central London. With a turnover exceeding £150 million, the business are an industry leader across a variety of sectors including commercial office, education, hotel & leisure, industrial and residential. Experience, loyalty and commitment are the pillars of their...


  • London,, UK, United Kingdom MI Select Full time

    Role: Building Service ManagerContract: Permanent Start : ASAPLocation : London – onsiteSalary : £40,000 to £42,000 + Company benefits Our client is a boutique property and venue management company based in London. With a portfolio including commercial properties and vibrant venues.They are looking for an experienced and proactive Facilities Manager to...


  • London,, UK, United Kingdom undisclosed Full time

    Procurement Category Manager – Services (Insurance, Marketing)Procurement Category Manager – Services (Insurance, Marketing)The location of the role is London (hybrid working). The duration of the contract is 6 months. The pay rate on offer is £600 - £700 per day. Industry: Financial ServicesRole PurposeOn a global basis, lead strategy and planning for...

  • Service Analyst

    1 week ago


    London,, UK, United Kingdom Elexon Full time

    We have an exciting opportunity for a Service Analyst (Grade 9) to join the Settlement and Insight (S&I) team on a permanent basis.Team Overview:The Settlement and Insight (S&I) team are accountable for the entirety of Settlement, and subsequent invoicing, all its processes and the development/changes of the S&I product in line with strategic, industry and...


  • London,, UK, United Kingdom Investment Bank Full time

    In this role, you will provide high-quality, bespoke support for the Equities trading platform, which is critical to the Cash Equities business of the bank. You will work closely with traders and front-office teams to ensure seamless trading operations, focusing on performance, client/market connectivity, and low-latency systems.Key...

  • Agile Delivery Lead

    1 week ago


    London,, UK, United Kingdom Miller Maxwell Ltd Full time

    Miller Maxwell is assisting an asset management solutions provider decking out their agile leadership team, seeking to hire a Agile Delivery Lead. The client is an award-winning provider of trading solutions, they are a true FinTech organisation listed in the TechTrack 100 and is recognised as a leader in their field. They seek to hire a Agile Delivery Lead...


  • London, UK, UK, United Kingdom Domus Stay Full time

    The Domus Stay team is expanding! We have exciting opportunities to join our growing Guest Services team. ✨ What you’ll do:Coordinate the seamless delivery of every guest requirement, from the point of booking, and throughout the stayOffer a warm welcome to guests on arrival, ensuring that they are equipped with everything they need for a comfortable...


  • London, UK, UK, United Kingdom Conexus Full time

    Job Title: Senior SAP Project Delivery Manager Location: Remote (UK-based)About the Role We are looking for a skilled SAP Delivery Manager to take ownership of delivering complex SAP transformation initiatives, with a strong emphasis on data migration and integration. This role requires a dynamic professional who can build strong customer relationships,...


  • London, UK, United Kingdom REFUGE Full time

    Job Title: Director of Corporate Services Location: Flexible/Hybrid with the ability to attend the London Office (Vauxhall) at least once a week Salary: £88,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement) Contract type: Full Time, Permanent...

  • Solutions Manager

    1 week ago


    London,, UK, United Kingdom Lineal Full time

    Lineal Services is looking for a Solutions Manager to join the eDiscovery practice. Lineal Services is made up of a team of industry innovators, wary of outdated solutions, who are highly driven and motivated to work together to further Lineal’s promise of countering legal’s most pressing issues through an optimal blend of advanced technologies.As a...

  • Delivery Lead

    1 week ago


    London,, UK, United Kingdom HSBC Full time

    Delivery Lead £770.59 per day Umbrella London (Hybrid) Contract Until end of 2025HSBC are currently looking for a Delivery Lead to join their team in London to deliver high priority programmes to simplify, digitise at scale and automate the credit and lending journey for customers. This role will also support the creation of a new, globally consistent...


  • London,, UK, United Kingdom DiverseJobsMatter Full time

    Join us as a Facilities Management Executive, where you’ll play a key role in managing our property services and infrastructure. This dynamic position is aligned with our Engineering and Operations Base. If you have experience working in an industrial or operations facilities management background, your expertise will directly contribute to the operational...


  • London,, UK, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of LondonJob Title: Head of Division Academic ServicesEmployment Type: Full-time Monday to Friday (9am-5pm)Salary: Competitive salaryLocation: ON-SITE, Canary Wharf, London, UK (E14 9GE)Reporting to: ProvostStructure:Elizabeth School of London has established an Executive Leadership Team to support its strategic initiatives. The...


  • London,, UK, United Kingdom March Recruitment Full time

    Our client are looking for a Tax Client Service Assistant to join the team in their London office to support the team. The successful candidate will demonstrate initiative, a proactive mindset, and transparency in all communications and assigned tasks.Key Responsibilities of a Client Service AssistantFirst point of contact for all prospect...

  • Contract Manager

    1 week ago


    London, UK, UK, United Kingdom Sykes & Son Limited Full time

    About the Company - Established in 1759, Sykes & Son Limited is the UK’s oldest independent building contractor. Trading for over 265 years, Sykes has evolved from a small specialist contractor – a glazier, plumber, decorator and small builder – into a medium sized, multi-discipline contractor with an annual turnover of £30m. The company has three...

  • Design Manager

    1 week ago


    London,, UK, United Kingdom Salter Grange Full time

    Salter Grange is currently recruiting a Design Manager for one of Europe’s Construction powerhouses, a market leader in Data Centres, Semiconductors, Technology and Life Sciences Construction projects. This role offers a unique chance to be part of a dynamic and rapidly growing business with a Turnover reaching € 3 billion, live projects in over 14...

ServiceNow Service Delivery Manager, Managed Services

1 week ago


London, UK, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

**Direct applicants only**


Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.


As a ServiceNow Service Delivery Manager with Konversational, you will be responsible for service delivery for our customers, and for creating top-class experiences for both our customers and our awesome technical teams.


Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.


Why work with us?

We work hard but try not to take ourselves too seriously. We are passionate about customer experience, we have high expectations, and it’s an incredibly exciting time to join our team as we scale.

Excited? You should be…


In order to be successful in the role, you must have:

  • Experience with supporting/implementing ServiceNow projects – 3 years.
  • Experience working with Agile Methodology – 2 years.
  • Project Management certified: PRINCE2/ PMP.
  • ITIL V3+ Certification

Things you will do day-to-day:

Service Management

  • Monitoring and managing of all assigned Managed Service Contracts to ensure optimal service delivery
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Taking ownership of critical incidents and escalations, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
  • Developing a deep understanding of all assigned Managed Service Contracts to gain insights into the scope of service delivery
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
  • Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation

Performance and Quality Management

  • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
  • Providing accurate and regular reporting to the customer and internal management on performance of the service delivery
  • Management of assigned resources, coaching and mentoring including input to performance reviews
  • Building strong relationships with customer and internal teams and stakeholders to enable effective dialogue exchange
  • Manage the Engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
  • Prepare all customer facing and internal deliverables such as resource plan, issues/risk register and monthly service reports.
  • Document and follow up on project issues and action items.
  • Develop and maintain issue logs, tasks, etc.

Technical Perception

  • Supervising Managed Services team to facilitate continual improvements in the technical delivery of service and for tactical and strategic recommendations to the customer
  • Collaborating with Architects to set standards for technical service delivery and ensuring new release features are understood and promoted to the customer
  • Making sure that application updates and patches are applied effectively and promptly each month
  • Enabling high-level performance benchmarks for all contracts

Customer Surveys:

  • Responsible for customer satisfaction throughout the engagement cycle.
  • Brief customer on the survey process and our expectations throughout the engagement.

Resource Management:

  • Submit and manage resource requests in a timely manner where practical.
  • Work with team to adjust and prioritise resource requests as required by the business demand.
  • Provide constructive direct and indirect feedback on engagement resources.
  • Day to day leadership and management of the delivery team assigned to the engagement.

Business Development:

  • Manage relationship with client and identify any areas for upsell (additional business) to the account manager in a timely manner.
  • Drive standardisation and knowledge sharing across team.
  • Regularly input into Konversational best practice and knowledgebase to ensure consistency across implementations.
  • Drive the continuous improvements of our methodology and service offerings based on client experiences.

Team Development:

  • Provide guidance throughout employees' developmental processes.
  • Mentor and coach team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Employ a variety of activities and approaches to employee development.
  • Provide post-project constructive direct and indirect feedback on project resources to Konversational leadership team and relevant individuals.
  • Ensure that team members progress in fastest and most efficient manner.

Internal engagement:

  • Takes ownership of one (1) area of the Konversational ServiceNow Delivery Methodology Process and successfully updates, implements improvements and actively manages the ongoing maintenance of this area within the review period.

The competences that are deal breakers for this role:

Customer Focus:

  • Responsible for the Engagement to prioritise the involvement of other Consultants involved in the Engagement and manage risks and issues of a technical nature to a successful conclusion.
  • Liaises between services team and other departments within Konversational to ensure successful delivery of engagements and to feedback consolidated field experience.

Solution Management:

  • Assist in defining the appropriate solution architectures which provide the business benefit expected by the customer and make best use of ServiceNow's products.
  • Demonstrates accountability for the technical success of all engagements within remit.

Sharing knowledge:

  • Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational), clarifying own understanding and that of others.

Learning Agility:

  • Maintains an understanding of the wider technical environment sufficient to provide contextual advice to Technical Consultants in respect of the end-to-end business solution.


Life at Konversational

We are a rapidly scaling boutique consultancy and offer the chance to work alongside top tier colleagues, along with opportunities to push your own limit.


Most importantly, we treat our people equally, fairly and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.


**Direct applicants only**