Patient Workflow Administrator

Full-time or part-time opportunities Overton and Oakley Surgeries in Hampshire and Kingsclere Health Centre on the Hampshire/Berkshire Border Make a difference to patient care behind the scenes Are you organised, motivated and keen to make a positive difference to people's lives? Would you enjoy working as part of a supportive team in a busy, forward-thinking GP practice? We are looking for a Patient Workflow Administrator to join our friendly team, supporting Overton Surgery, Kingsclere Health Centre and Oakley Surgery. We are a GMS training practice serving over 19,300 patients across attractive rural communities in Hampshire, with our population continuing to grow. Our team is committed to providing excellent, patient-centred care, and our administrative colleagues play a vital role in making this possible.

About the role
As a Patient Workflow Administrator, you will help ensure that important clinical information is processed accurately, efficiently and safely, supporting our GPs and wider clinical team to deliver the best possible care. Your responsibilities will include:
- Processing clinical correspondence and ensuring information is accurately coded on our clinical systems.
- Identifying and directing relevant clinical issues to GPs and other members of the clinical team in accordance with agreed protocols.
- Supporting the smooth day-to-day running of our practices through a range of administrative tasks.
- Communicating professionally and sensitively with patients and colleagues.
- Managing competing priorities and ensuring work is completed accurately and within required timescales. This is an important role within our practice team, requiring attention to detail, good judgement and a commitment to maintaining patient confidentiality. About you You will be organised, adaptable and enthusiastic, with a positive approach to learning and working as part of a team. We are looking for someone who:
- Has excellent attention to detail and takes pride in producing accurate work.
- Communicates clearly, professionally and compassionately.
- Can manage a varied workload, prioritise tasks and remain calm in a busy environment.
- Is comfortable learning new systems, procedures and ways of working.
- Demonstrates discretion and understands the importance of confidentiality.
- Is flexible and willing to work across our three practice sites. Previous experience in general practice or healthcare administration would be an advantage, but we are committed to supporting the right candidate with the training and guidance needed to develop in the role. Why join us? We believe that a supportive, knowledgeable and motivated team is essential to providing excellent patient care. As a training practice, learning and development are central to our culture. Our Partnership actively encourages staff development and is committed to providing appropriate training and ongoing support to help you succeed. You will have the opportunity to develop your skills, build your knowledge of primary care and make a meaningful contribution to the care our patients receive. We pride ourselves on teamwork, a welcoming working environment and a proactive approach to patient care. Hours and location
- Hours: Full-time, 37.5 hours per week across five days. Part-time hours may also be considered.
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Location:
Overton Surgery, Kingsclere Health Centre and Oakley Surgery.
- Travel: A valid driving licence and access to a car are essential, as you will be required to work across all three sites. Salary and benefits

We offer
a competitive salary and benefits package. Interested in joining us? We would love to hear from you if you are enthusiastic about supporting patient care and would like to develop your skills within a friendly, forward-thinking practice. For an informal discussion

about the role
, please contact Mrs Emily Clifton, Assistant Practice Manager, on 0333 034 1033. Pay: From £24,862.50 per year Work

Location:
In person