Office Manager

Workspace Experience Lead (Hard Services) Role Purpose The Office Manager (Hard Services) is the technicalcustodian of the physical building infrastructure. You ensure that the\"invisible\" elements of the office
- mechanical, electrical,plumbing, and climate
- are safe, compliant, and maintained to the higheststandard. Unlike traditional facilities roles, you deliver technicaloperations with a hospitality mindset. You understand that a broken ACunit or a flickering light isn't just a maintenance task; it’s a disruption tothe employee experience. You are a visible, helpful presence on the floor,ensuring business continuity while being ready to support the Hospitality Hostor Campus projects whenever needed. Ensuring urgent tasks and completed /balancing priorities.

Key Responsibilities
• Technical Stewardship & Vendor Management
• M&E Oversight: Serve as the primary operational liaison for CBRE Ensure their delivery of mechanical and electrical services aligns with performance targets and contractual agreements.
• Reactive Maintenance: Own the resolution of issues related to inside the office shell, structure, and fixed assets. Ensure repairs are conducted with minimal disruption to the \"office vibe.\" 50% doing the task, 50% visibility.
• Financial Admin: Create Purchase Orders (POs) for operational tasks and work with the Senior Workspace Specialist to build business cases for technical investments or projects. 2. Safety & Emergency Response
• Fire Warden / First Aid Leadership: Act as a lead Emergency Response Officer. Ensure the team is trained, floor plans are current, and emergency cabinets are fully stocked.
• Incident Management: Take charge during ERO situations, completing incident reports and identifying lessons learned to update the ERO plan.
• Health & Safety: Manage 1st-line H&S tickets, specifically focusing on food hygiene, environmental concerns, and workplace safety.
• Visible Floor Management & Ticketing
• Quality Rounds: Conduct daily technical floor walks. Verify vendor work completion and look for \"silent\" failures (e.g., uneven floor tiles, loose fixtures) before employees notice them.
• Service Desk Presence: Handle 2nd-line ServiceNow tickets at the service desk. Communicate technical updates to employees in a friendly, non-technical, and reassuring manner.
• Information Integrity: Keep ServiceNow knowledge articles accurate. Draft updates for recurring technical questions to improve employee self-service.
• Facilities Inbox: Manage the facilities inbox with care, ensuring all technical enquiries are filtered, filed, and actioned with a professional touch.
• Projects & Continuous Improvement
• Small Project Lead: Coordinate minor operational projects and service upgrades. Ensure vendors are aligned and collaborate effectively to deliver improvements on time.
• Operational Feedback: Identify opportunities for infrastructure improvement and share them through the meeting structure to enhance the long-term health of the campus. About You (Requirements)
• Technical Hospitality: You have a solid understanding of building systems but talk about them in a way that makes sense to non-technical employees.
• Safety First: You have an uncompromising eye for safety and compliance, but you deliver these protocols with a \"how can we make this work safely\" attitude.
• Proactive Problem Solver: You don't wait for a ticket to break; you spot the wear-and-tear during your rounds and fix it before it fails.
• Team Player: You are willing to step away from the desk and onto the reception desk or help with an event, understanding that the \"Host\" mindset applies to everyone.