Service Desk Analyst

Job Title: Service Desk Analyst Location: Manchester / Hybrid (3 days in the office) About the Job As a Service Desk Analyst at Escode, you’ll be a key point of contact for colleagues and clients who need reliable, friendly and effective IT support. Working within our Service Desk team, you’ll provide first and second-line support across end-user...

Go back NICE – The National Institute for Health and Care Excellence Service Desk Analyst The closing date is 21 October 2026 This role acts as the first contact point for customers, handling a wide range of enquiries and service requests. Performs initial investigation and diagnosis of customer issues,

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...

Travel Counsellors is seeking an IT Service Desk Analyst to provide high-quality 1st and 2nd line IT support across the organisation globally. You will own incidents from logging to resolution, adhering to ITIL practices, and escalate where needed, while contributing to automation and self-service initiatives.The role requires hands-on technical capability...

About Us At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our...

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds. Since 2000, we’ve been keeping businesses connected. At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the

Canopius is seeking a Service Desk Analyst to provide 1st and 2nd line IT support across UK offices, with hybrid working between Manchester and home. The role operates to core UK hours, including some weekends, and supports incidents, problems, and escalations within a global framework.You will log calls, own ticket resolution end-to-end, and collaborate...

Travel Counsellors Limited is seeking an IT Support Analyst to join our Head Office. This role delivers high-quality 1st and 2nd line support globally, owning incidents from logging to resolution and escalation as needed, aligned with ITIL, SLA, and security controls.You will troubleshoot Windows, Microsoft 365, Entra ID/Active Directory, Intune and network...

Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support across our Managed Services environments in the UK. You will own Incidents and Requests from investigation to resolution, adhering to SLAs, documenting thoroughly and escalating where necessary.The role emphasizes structured problem-solving, strong customer communication...