Systems Administrator

About the role

NFU Mutual have an excellent opportunity for a Systems Administrator to join the General Insurance (GI) Sales Development department working in the GI Training and Competency (T&C) Team on a full time, permanent basis.

The GI T&C team focus on supporting the sales and customer service functions within NFUM’s Agency Network of employed and appointed representatives to ensure that the required standard for knowledge, skill and expertise is achieved.

As Systems Administrator (known internally as GI T&C Systems Consultant) you will oversee and manage the T&C System used to underpin the delivery of NFU Mutual T&C Strategy for regulatory oversight within the General Insurance business area.

You will support with the implementation of the T&C System roadmap and long-term strategy to meet business objectives and maintain regulatory compliance and conform to industry standards.

Further duties include –

• Plan and deliver process improvement investigations to identify, analyse and implement the impacts of system releases, enhancements and changes and communicate this to the business.
• Make effective recommendations on the T&C system and challenge recommendations when appropriate.
• Champion the adoption, engagement, and effective use of the T&C system within the GI business area to provide guidance and oversight of scheme requirements.
• Monitor system performance and integrations to third party software and the NFUM data platform.
• Support end users with technical issues and raise & monitor support incidents with the software vendor.
• Support with disaster recovery and business continuity tests.
• Analyse the demand for system and process changes and improvements to provide objective advice and recommendations to the business.
• Consult and advise the ongoing development and monitoring of Key Performance Indicators (KPIs) and build accurate MI to support with the oversight of T&C in the GI business area.
• Develop end user’s capability and confidence with the T&C system and deliver training.
• Design and implement test scripts and perform acceptance testing to check new functionalities and processes.

About you

To be successful in this role you will possess the following experience, skills, and attributes:

• Solid experience in system administration and management from a regulated industry, preferably the Financial Services sector.
• Advanced MS Excel skills,
• Experience in effective development and interpretation of KPIs and MI
• Experience in system analysis, design, development, and implementation of IT systems
• Excellent skills in stakeholder management and relationship building
• Strong interpersonal and presentation skills

Benefits and Rewards

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award. We were also named in the LinkedIn Top 25 Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: 

• Annual salary £42,000 - £50,000 (depending one experience)
• Annual bonus (up to 17.5%) 
• Contributory pension scheme (maximum of 12% company contribution)
• 25 days holiday plus bank holidays (additional holiday purchase scheme)
• Employee discounts 
• Gym subsidy  
• Health and wellbeing plan
• Life Assurance cover
• Discounts on a range of NFU Mutual insurance policies 

NFU Mutual is happy to offer its employees informal homeworking. Our teams is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office with the remaining days home based should you wish. Due to COVID-19, our employees continue to work from home and a return to the office is being planned for later in the year

Working at NFU Mutual

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 110 years. As an employee you are very important to us. We empower and inspire you to perform, offer opportunities to grow and we recognise and reward you for your contribution.

At NFU Mutual we look for people like you, who have customers at the heart of what you do. You recognise that your customers’ financial lives can only benefit by having a financial plan in place that reflects their circumstances both now and in the future.