Communications Officer
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CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Job overview
CNWL is looking for an exceptional Communications Officer to join its busy team.
The successful postholder will work closely with the Communications Manager and have experience of delivering successful communications activities and be able to support the team’s wider portfolio of internal and external communications. This includes producing communications plans for clinical services, developing creative campaigns and promotional materials to support the reputation management of the organisation and more.
To be successful in this role you must have excellent copywriting skills and attention to detail.
Advert
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Educated to degree level or equivalent
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Minimum of one years experience in a press, communications or marketing office
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Ability to manage a number of projects simultaneously
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Experience of writing press releases and managing campaigns
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Wide knowledge and understanding of communication principles and techniques
Working for our organisation
CNWL provides NHS services throughout a person’s life, in physical and mental health and everything in between, at GPs and hospitals to the community and in their own home.
The majority of our services are provided in the community, which means treating people in their homes or from clinics close to home. In this sense we are a very modern part of the NHS, something the new Long Term Plan wants to see more of, with better integration and coordination of care, delivered as close to home as possible
Where community care is not possible we offer a number of facilities to treat people in hospital or residential environments. We also provide healthcare in prisons in London and the surrounding areas.
Partnerships are central to what we do here – with patients and their families, with staff and with other organisations, especially commissioners and providers but also with local authorities, GPs, universities and the voluntary sector. We envisage more in the years to come.
We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference
As a member of the Trust Communications Team you will be part of a working environment and open culture which fosters high morale and commitment among all staff and promotes wellbeing, professional and personal development.
Detailed job description and main responsibilities
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job purpose:
To provide comprehensive support to the wider communications team and work closely with the Communications Manager to ensure effective two way communications both internally with staff and externally with stakeholders, service users and the public.
This role has a broad remit including writing content for the Trust’s publications, the intranet and public website; organising events; producing patient information, devising promotional campaigns and monitoring effectiveness.
Main responsibilities:
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To support the Communications Manager and Head of Communications in producing effective communications campaigns, working closely with the Trust’s services.
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To support with a portfolio of work by being a point of contact in the Communications Team for one of the Trust’s divisions
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To produce patient information, working closely with services to ensure appropriate messages and images are used.
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To ensure patient information material is produced in plain English and key community languages, such as posters and leaflets, liaising with designers, printers and photographers as necessary.
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To support with the corporate communications strategy, as well as working with service lines to devise and implement their plans.
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To champion consistent use of the Trust logo and corporate brand to ensure the integrity of the brand is maintained, advising and monitoring use of the CNWL brand as appropriate.
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To assist in the organisation of events at different sites across the Trust, such as official openings or ministerial visits, including overseeing publicity, marketing material, and photography.
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To produce and lead on the weekly production of the all staff bulletin.
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To support with digital communications; writing content for, and regularly updating, the Trust’s public website including the creation of micro-sites and intranet pages to showcase specific services as required.
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To manage communication issues related to local and national initiatives and develop communications activities to support a calendar of related health promotion events e.g. World Aids Day, mental health awareness week.
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To be involved in media relations activities such as writing and issuing press announcements and press releases.
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To support the Press Office by liaising with local and national media to respond appropriately to media enquiries.
Other duties
- To undertake any other duties commensurate with the grade as requested.
Use of Artificial Intelligence (AI)
AI can be used as a support tool, not a replacement for the applicant’s own work. Applications must remain personal, accurate, and reflective of the candidate’s real experience. AI-generated content must not misrepresent skills, qualifications, or experience. Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Vaccination
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
- Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
- If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.