Localisation Project Manager

Want to join a global company that brings the world together by producing premium media content in over 80 languages worldwide?VSI provides language localisation and media services to the biggest brands in streaming and media entertainment. Headquartered in London, VSI consists of a global network of state-of-the-art studio facilities that use the world's best voice acting talent to tell the stories of our most watched movies and television series. VSI works across a wide range of media sectors from streaming platforms, traditional broadcast television, theatrical releases and gaming. SummaryA key position in the company that involves managing complex projects, contributing to designing and implementing processes for the successful delivery of high-quality localisation projects, and ensuring client retention, satisfaction and, ultimately, recurring revenue growth. They will work on translation, transcreation, interpreting, VO and Subtitling projects for Editorial, Marketing, Corporate and Gaming clients.This is a fast-paced role and requires someone to work on multiple projects, effectively switching focus from one to the other. This role would be expected to work within a tight timeframe, managing many projects with short deadlines and effectively transfer information to various parties. Finally, they would need to be able to organise their time effectively, manage budgets and successfully work with conflicting deadlines.Key responsibilities Managing full multi-language project cycles from initial quotation to planning, scheduling, budgeting, problem-solving, QC, delivery and sign-off for invoicing, while adhering to VSI processes and quality standardsGuaranteeing client satisfaction through the successful management of localisation projects to deadlines and within budgetClose financial monitoring and control of projects through budgets, invoicing and change orders, achieving targeted levels of profitabilityPreparing quotes for complex projects and pro-actively maintaining a thorough understanding of VSI's core businesses, in order to be able to advise clients on our services and maximise cross-selling opportunitiesManagement of complex or strategic projects involving multiple external and/or internal departments/teamsProviding Account Management services to strategic clients.Preparing monthly reports and maintaining Excel spreadsheets for strategic clients and internal use as requiredChairing production meetings or conference calls with clients on complex projectsProactively dealing with client complaints and assisting more junior members of the department when replying to clientsOffering support to junior members of the teamIdentification of project/process improvement opportunitiesAssisting with quotations by providing pre-sales process support, advice and analysis of filesDiscussing and understanding each client's specific requirements and offering advice if necessaryWorking with team leads on revising and implementing improvements to operational workflows and processesAssisting with testing of new tools and processes and introducing changes as requiredCore skillsFluent written and spoken EnglishEffective verbal/written communication with clients, partners and internal team membersProven client-facing experience, preferably working with large streaming platformsMust have at least 2 years' experience in the localisation and/or media industries in a project management role - knowledge of graphics localization. subtitling and dubbing/VO is a plusEducated to degree level or equivalent preferably in Translation, Audio-visual translation or a related disciplineGood Microsoft Office and Internet knowledgeHighly motivated, with proven problem-solving and organisational skillsAbility to handle multiple tasks and work well independently, under pressure, and in a fast-paced environmentFlexible and adaptable to working in a variety of roles, in a changing environmentKnowledge of a foreign language is a plusWorking knowledge of a subtitling software is desirableWorking knowledge of Trados or memoQ is desirableWhat else is on offer?Private medical insuranceEnrolment to company salary sacrifice pension schemeDiscounted gym membershipCycle-to-work schemeTravel card loanRegular social activities