Multilingual Customer Consultant

1 week ago


Holborn, United Kingdom Team Jobs - Commercial Full time

Job DescriptionMultilingual Customer Consultant (German & English)Location: London, Canary Wharf (Hybrid - 80% home-based) Salary: £12.65 per hour + bonus (OTE) Hours: Monday-Saturday, shifts between 8:00am-8:00pm (rota supplied monthly) Contract: Full-timeAbout the RoleTeamJobs is hiring on behalf of a global client for a Multilingual Customer Consultant (German & English speaking).This is an exciting opportunity to join a dynamic, supportive, and international team, working with customers across multiple channels - phone, email, and live chat. You'll be part of a project that helps deliver thrilling, fun, and life-changing experiences to customers in the lottery industry.If you're a people-person with a passion for delivering excellent service and fluent in German & English, we'd love to hear from you.Key ResponsibilitiesHandle inbound customer queries via phone, email, and live chat.Provide clear, accurate, and professional support to German-speaking customers.Deliver solutions with empathy and efficiency, building trust and satisfaction.Collaborate with team leaders and colleagues to exceed service targets.Maintain professionalism and reliability in all customer interactions.Work flexibly on a monthly rota between 8am-8pm, Monday to Saturday.What We're Looking ForFluent in German and English (written & spoken).Excellent telephone manner, literacy, and numeracy.Strong problem-solving, decision-making, and analytical skills.Previous experience in customer service or call centres is desirable but not essential.Positive, adaptable, and eager to learn.What's in it for You?Competitive pay at £12.65 per hour + bonus (OTE).Hybrid working - 80% home-based, with office days for training and team sessions.The chance to join a global organisation with long-term career growth opportunities.A fun, supportive environment where your ideas and contributions are valued. Ready to take the next step in your career? Apply today and join a team that's passionate about creating outstanding customer experiencesINDCP


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