Customer Engagement Assistant – Digital Signage

2 weeks ago

Glasgow, United Kingdom s1jobs Full time

Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe's most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.ResponsibilitiesAs a Customer Engagement Assistant - Digital Signage, you will be responsible for working as part of the Customer Experience Team to help deliver the following:Support liaison with clients, partners and SEC teams, providing information on digital screen assets and the operating model available to them.Receive and collate relevant content from these parties, checking for compatibility and suitability for our digital signage platform.Upload and organise content to our signage platform.Schedule approved content at appropriate times.Record content received and displayed per event, reporting using the agreed structure.Ensure the digital signage platform is managed correctly, removing old content as necessary.Key AttributesOur ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.Customer Focus: A passion for delivering exceptional customer service to colleagues, partners, contractors, and visitors.Teamwork and Collaboration: Ability to work seamlessly with diverse teams to achieve shared goals.Attention to Detail: Ensuring accuracy in content management and adherence to timelines.Adaptability: Thriving in a dynamic, fast-paced environment with the ability to manage multiple priorities.Problem-Solving: Proactively identifying and addressing challenges, escalating issues when necessary.Initiative: Taking ownership of tasks and demonstrating a proactive approach to improving processes.Our Customer Experience team work closely in a busy environment, ensuring that all expectations are exceeded and providing the highest quality service for each event. Our ideal candidate has experience working with multiple clients and stakeholders to collate and organise information for service delivery and be confident working with digital systems.This is a part time (21 hours per week), permanent role.

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