Income Officer

3 days ago

Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

Job DescriptionIncome OfficerShrewsbury based, travel across county.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.About the RoleAs an Income Officer, you will report to an Income Manager, who will support you in your health and safety, training, and development. In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other Neighbourhoods-related debt.Key ResponsibilitiesManage a caseload for income management, including rent, garage, and other related debts.Provide the main frontline contact for tenants, , and other stakeholders concerning income management matters.Deliver a high-quality, customer-focused service to ensure effective arrears management.Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimise rent, garage, and other STAR Housing-related debt or void-related income loss.Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice.Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process.What We're Looking ForWhilst income recovery and arrears management experience is desirable, if you have the following we would like to hear from you:Customer-focused and committed to delivering exceptional service.Adept at working collaboratively with tenants, colleagues, and partners.Proactive in identifying solutions, especially for vulnerable individuals.Organised and detail-oriented, ensuring policies and procedures are followed.Excellent awareness of time managementWhy Join Us?This is an opportunity to make a real impact in people's lives by helping them sustain their tenancies and access the support they need. You will be part of a team that values collaboration, innovation, and commitment to improving the community.PandoLogic. , Location: Shrewsbury, ENG - SY3 8PN

  • Income Officer

    3 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income Officer Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer. About the Role As an Income Officer, you will report to an Income Manager, who will...

  • Income Officer

    3 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income Officer Shrewsbury based, travel across county.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer. About the RoleAs an Income Officer, you will report to an Income Manager, who will...

  • Income Officer

    3 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income OfficerShrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.About the RoleAs an Income Officer, you will report to an Income Manager, who will...

  • Income Officer

    1 day ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income OfficerShrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.About the RoleAs an Income Officer, you will report to an Income Manager, who will...

  • Income Officer

    3 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income OfficerApply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Shrewsbury based, travel across county.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our...

  • Income Officer

    2 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Job Description Income OfficerShrewsbury based, travel across county.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.About the Role As an Income Officer, you will report to an Income Manager,...

  • Hybrid Officer

    1 day ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Job DescriptionIncome Officer Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive...

  • Hybrid Officer

    3 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Income OfficerAll potential candidates should read through the following details of this job with care before making an application.Shrewsbury based, travel across county.Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join...

  • Dispute Resolution Officer

    2 days ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Job Description Income Officer Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer. About the Role As an Income Officer, you will report to an Income...

  • Dispute Resolution Officer

    1 day ago

    Shrewsbury, United Kingdom Shropshire Towns and Rural Housing Full time

    Job DescriptionIncome Officer If you think you are the right match for the following opportunity, apply after reading the complete description. Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive...