Resource Planner

Job DescriptionAt Yorkshire Housing, we believe everyone deserves a home they’re proud of — and service that’s reliable, responsive and customer-obsessed. That’s why we’re on the lookout for a brilliant Resource Planner to help us deliver just that.As our new Resource Planner, you’ll play a key role in making sure our repairs and maintenance service runs smoothly and efficiently. You’ll be the person behind the scenes making sure our teams are in the right place, at the right time, with the right tools — so our customers get the best possible experience, every time.You’ll be part of a fast-paced, friendly team that’s passionate about doing the right thing and putting customers first. If you love solving problems, staying organised and making things happen, this could be the perfect role for you.Why this role rocks:You’ll be at the heart of our repairs and maintenance service, making sure everything runs like clockwork. That means:Planning and scheduling responsive repairs for our in-house teams, keeping diaries efficient and agile.Being a trusted point of contact for customers — making calls, updating appointments and making sure they feel supported.Reacting quickly to emergencies and last-minute changes, keeping disruption to a minimum.Supporting our Damp and Mould service to protect our customers and their homes.Working closely with operatives, team leaders and other stakeholders to keep everything on track.Keeping our systems and trackers up to date with accurate, real-time information.Spotting opportunities to improve how we work and helping us deliver an even better service.What we’re looking for:We’re after someone who’s organised, proactive and passionate about great customer service. Here’s what we’d love you to bring:Experience in repairs or a similar fast-paced environment — ideally in social housing.Confidence speaking to customers and solving problems on the spot.Strong planning and organisational skills, with great attention to detail.Intermediate Microsoft Office skills.A good understanding of geography and travel times across the region.The ability to juggle multiple priorities and stay calm under pressure.A collaborative approach and great relationship-building skills.Why you’ll love working here:We’re a modern, forward-thinking housing provider with a strong social purpose. We don’t just provide homes — we build communities where people feel safe, supported and proud to live.We’re values-led, people-focused and always looking for ways to do things better. We’re serious about equality, diversity and inclusion, and we’re building a culture where everyone feels welcome, supported and free to be themselves.If you’re all about creating great experiences, love a bit of variety, and want to work somewhere that values people and purpose — we want to hear from you.The important bits:Salary: £30,218.12 per yearContract type: 6 months fixed term, agile homeworkingHours: Full-time, 35 hours per weekAnnual leave: 26 days (rising to 31) plus bank holidaysPerks: Cash plan for healthcare, retail discounts, matched pension contributions up to 9%, wellbeing support including free fitness classes, My GP service and counselling sessions.Now you’re really interested?We welcome candidates from all backgrounds and know that not everyone ticks every box. If your experience looks a little different from what we’ve listed and you think you can bring value to the role — we’d love to hear from youIf you need any support with your application or have questions, contact our fab recruitment team at recruitment@yorkshirehousing.co.uk.The fine print:Closing date: 14/12/2025 (but we might close early if we get lots of great candidates)