Senior IT Systems Engineer

13 hours ago

Newport, United Kingdom Alexander Mae (Bristol) Ltd Full time

Job DescriptionThe Job:Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.Responsibilities will include:Acting as a technical escalation point to the IT service deskAssist with pre-sales technical supportProviding technical support by way of support tickets and emailsAnswering the phone when neededCompleting business as usual activities such as vulnerability management, patching, backend systems troubleshootingActing as primary technical leadTraining other members of the desk, or assisting non technical staff with support issuesAnswering to the service desk managerA broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person:For this role, our client is seeking someone with the following skills and experience.Previous experience held in an MSP environment is ideal but essential Experience in Azure and Microsoft 365Strong technical experience of Microsoft Server operating systems, Microsoft core applications, such as Exchange, Domain ServicesStrong skills supporting Microsoft AD, DNS and Remote Desktop ServicesExperience supporting network related technologies and equipmentStrong skills diagnosing & resolving client application, connectivity, and hardware-based incidentsUnderstanding of virtualisation technologies and conceptsUnderstanding of backup and DR technologiesExcellent people skillsHave own transport and driving license (though role is predominantly office based)Will be expected to complete Microsoft training, most likely one or all of the following:AZ-104AZ-304AZ-700AZ800 & 801The Salary:£31-37,000 depending on experienceThe Hours:Monday Friday 9am 5.30pmThe Location:Bristol Hybrid working (3 days in the office)The Benefits:Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, PensionJBRP1_UKTJ

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