Water Project Supervisor

2 days ago

Cambridge, United Kingdom Grove Site Services Full time

Job DescriptionLocation: CambridgeRate/Salary: Circa £40,000 + BenefitsContract Type: PermanentWe are recruiting a Water Project Supervisor on behalf of a leading organisation delivering large-scale water efficiency programmes across residential and commercial properties. This is an excellent opportunity for an experienced field-based leader who can manage teams, maintain high installation standards, and ensure an exceptional customer experience.In this role, you will act as the main operational lead on-site, supervising daily activities of Tenant Liaison Officers (TLOs), plumbers, and water auditors, ensuring that installations are delivered safely, compliantly, and to agreed performance targets.Key ResponsibilitiesOn-Site Leadership & Team Management * Supervise TLOs, plumbers, and water auditors to ensure performance targets are met. * Provide on-site guidance, support, and problem-solving to keep projects on track.Installation Delivery & Performance * Oversee the installation of Control Flow HL2024 and retrofit water efficiency products. * Maintain installation quality, adherence to standards, and safe working practices.Customer Experience * Act as the main on-site point of contact, handling customer queries and complaints professionally. * Ensure every interaction contributes to a positive customer experience.Quality, Compliance & Data Accuracy * Conduct basic quality checks and ensure compliance with Health & Safety and regulatory requirements. * Maintain accurate CRM and completion data for all installations.Performance Monitoring & Reporting * Track performance against targets and report progress, risks, and issues to the Regional Operations Manager. * Support operational teams with clear communication and timely updates.Stakeholder & Internal Communication * Liaise with customers, clients, and internal teams to support smooth project delivery. * Help manage on-site challenges and escalate where necessary.Key Performance Indicators * Delivery of installation programmes on time and to target. * High-quality installations contributing to verified water savings. * Positive customer satisfaction and effective complaint resolution. * Strong appointment delivery and operational efficiency. * Accurate CRM records and timely data updates. * Full compliance with H&S standards and regulatory requirements. * Clear and consistent communication to the Regional Operations Manager.Qualifications & Certifications * Plumbing Qualification – Level 2 minimum. * EUSR Water Hygiene Card. * Clear DBS Check (can be arranged). * Full, clean UK driving licence. Experience Required * Experience leading field-based teams in utilities, construction, or water efficiency. * Strong leadership with the ability to motivate and support team performance. * Confident communicator with experience using job management or CRM systems. * Understanding of quality standards, compliance, and safety protocols. * Track record in monitoring performance and reporting operational progress. * Proactive, hands-on approach to resolving on-site issues. * Flexibility to travel throughout your region (company van provided)

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