IT Service Desk Technician

Job DescriptionAbout The Role...IT Service Desk Technician – Be the Hero Behind the ScreensLocation: DungannonType: Full-time | PermanentAre you the kind of IT professional who thrives under pressure, lives for solving problems, and delivers service with a smile—even when the pressures on? If you're a fast-moving, service-obsessed technician who’s hungry to grow, innovative, and wants to make a real impact, we want to hear from you.At Cooper Parry, we don’t just fix IT issues—we create seamless digital experiences. We’re on the hunt for a next-level IT Service Desk Technician who’s proactive, passionate, and ready to take ownership of our tech landscape.About The Day To Day… Be the first point of contact for all IT support queries—delivering 1st & 2nd line support across Microsoft 365, Office apps, and internal systems. Troubleshoot and resolve hardware, software, mobile, and audio & visual issues with confidence and clarity. Build and configure devices for new joiners, ensuring a smooth onboarding experience. Maintain and support end-user tech—from laptops to printers to meeting room setups. Log, track, and resolve incidents and service requests with precision and care. Spot patterns, dig deep into recurring issues, and implement long-term fixes. Create and maintain clear, user-friendly documentation to support the wider team. Own your work. Drive continuous improvement. Keep the business moving.About You...What You Bring to the Table Proven experience in a fast-paced IT Service Desk environment. Strong knowledge of Microsoft 365, Intune, Azure, and Windows 10/11. A natural communicator—clear, confident, and calm under pressure. A problem-solver who thrives on challenges and takes pride in delivering results. Experience with IT infrastructure services and user lifecycle management. Microsoft certifications or equivalent qualifications required. What Makes You a Rockstar You’re not just reactive—you’re proactive. You anticipate needs and act fast. You’re obsessed with service and love making people’s day better through tech. You’re curious, always learning, and never afraid to ask “what if?” You’re a team player who brings energy, positivity, and a can-do attitude. Why Cooper Parry?At CP, we do things differently. We’re bold, brave, and believe in breaking the mold. We’re building a culture where people love what they do, feel supported, and are empowered to grow. If you’re ready to play all in, challenge the status quo, and be part of something exciting—this is your moment.Ready to be the IT legend we’ve been waiting for?Apply now and let’s make tech magic happen.About Us...We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.Check Out Our Recent Achievements Best Companies’ No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK Became B Corp Certified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee ExperienceWhat's in it for you?Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.That’s Why We Offer Things Like A flexible approach to work - balancing working from home, in office or with clients A generous holiday entitlement An enhanced parental leave policy An enhanced pension scheme No dress code – just “wear something” A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health Volunteering opportunities to work closer with local communities and charities Cooper Parry social/sports clubsFeeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.