Mental Health Support Coordinator

Job DescriptionDo you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?If the answer to all of these is yes, we want to hear from you.Crisis Cafe CoordinatorReference: 320Contract: PermanentSalary: £25,000 per annum, pro rataHours: Part time, 30 hours per weekWorking Base(s): Watford Crisis Café + travel to other sites where necessaryWork pattern: 17:30pm – 01:30am, worked across a 7-day flexible rota (including 2x Saturdays per month)About the RoleAlongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service.You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.About the ServiceOur Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are: * To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire. * To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers. * To contribute to an improvement in individual mental wellbeing. * To remain a source of independent support for all clients. * To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.We offer: * Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) * An additional day of leave each year for your birthday following completion of probation period. * Ongoing training relevant to your role. * An Employee Assistance Programme. * Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.Closing date for applications is 2nd January 2026.Interviews will be held week commencing 12th January 2026.N.B: Please quote reference number 320 when completing your application for this role.Interested?If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.Equal OpportunitiesWe welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.No agencies please