Service Engineer

6 days ago

Humber, United Kingdom AGILICO WORKPLACE TECHNOLOGY LIMITED Full time

Job DescriptionJob Title:Service EngineerSalary:Competitive + carWorking Hours: 37.5, Monday - FridayContract: PermanentLocation:York& surrounding areasWho are we:At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business.From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations.We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow.Due to our continued success, we are looking to employ an experienced service engineeroperating from our regional office in Pocklington.Service Engineer-The Role:The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion.You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolvethe fault on their photocopier and must thereforebe an enthusiastic worker with excellent communication skills and a can-do attitude.This is a field based role covering Yorkand the surrounding area.Key responsibilities include, but are not limited to:Service, repair & install various types of photocopier equipment, which may require connectingto the clients network in accordance with theMandatory Call Procedure.Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.Maintain customers equipment and devices to the highest standards to achieve individual KPIsMaintain and manage car stock as/when neededUnderstand and account for the Health & Safety risks involved when repairing machines.Assist with workshop and warehouse activity as/when requiredSuggest improvements to the Company's systems, practices and procedures wherever possible.Experience & Skillset:2+ years offield photocopier service experienceAbility to work on a client's network, along with troubleshooting experience for print/scan and other utilitiesFull UK Driving License essentialExcellent communication skills DBS check required upon commencing employmentBenefitsCompany Car23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidaysBenefits hubHealthcare Cash PlanLife AssuranceCycle to work schemeVoucher & discount hubCSR Volunteer DayJBRP1_UKTJ

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