French & German Customer Service Manager
5 days ago
Job DescriptionJob Title: Customer Service Manager (French & German)Location: Lichfield must live within a 45-minute commute and have own transportContract: Full-time, PermanentHours: 8:30am 5:00pm (Mon Thu), 8:30am 4:45pm (Fri)Salary: £40,000 per annumTravel: Occasional travel to sales meetings (around 3 times per year, including potential international travel)A leading organisation is seeking an experienced Customer Service Manager to supervise a busy UK Customer Service team and ensure excellent service delivery to a wide customer base. This role is ideal for a confident people manager with strong communication skills and a background in customer service leadership.You will be responsible for day-to-day team supervision, service quality, process improvements, and complaint management. You will also provide French and German language support to wider customer service functions when required.Key Responsibilities:Lead, support and supervise a team of Customer Service CoordinatorsOversee workflow, service levels, and daily team activityManage escalated complaints and ensure corrective actions are implementedTrain and develop team members, maintaining high performance and capabilitySet objectives, conduct regular 1:1s, and deliver constructive performance feedbackHandle customer communication across phone, email, social media, and messaging platformsEnsure accurate order processing and timely deliveryLiaise with internal departments to resolve operational issuesMaintain CRM systems, documentation, order portals and customer recordsDrive continuous improvement in processes and customer experienceProvide accurate product and technical information when requiredManage allocated projects and support department workflowsEssential Skills & Experience:Native-level French (C1 C2) and fluent German (B2 C2)Proven experience leading a customer service teamStrong understanding of customer service standards and SLAsExcellent communication and interpersonal skillsProfessional telephone manner and customer-focused approachMotivated, resilient, and adaptableStrong IT skills, including Microsoft OfficeProcess-driven with a continuous improvement mindsetDesirable:Leadership-related qualificationExperience handling technical or product-related enquiriesComplaint management experiencePrevious administration and CRM experienceIf you are a motivated leader with strong customer service expertise and the ability to inspire a team, we d welcome your application
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French & German Customer Service Manager
5 days ago
Lichfield, United Kingdom Euro London Appointments Full timeJob Title: Customer Service Manager (French & German)Location: Lichfield – must live within a 45-minute commute and have own transportContract: Full-time, PermanentHours: 8:30am–5:00pm (Mon–Thu), 8:30am–4:45pm (Fri)Salary: £40,000 per annumTravel: Occasional travel to sales meetings (around 3 times per year, including potential international...
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French & German Customer Service Manager
7 days ago
Lichfield, United Kingdom Euro London Appointments Full timeJob Title: Customer Service Manager (French & German)Location: Lichfield must live within a 45-minute commute and have own transportContract: Full-time, PermanentHours: 8:30am 5:00pm (Mon Thu), 8:30am 4:45pm (Fri)Salary: £40,000 per annumTravel: Occasional travel to sales meetings (around 3 times per year, including potential international travel) A leading...
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French & German Customer Service Manager
7 days ago
Lichfield, United Kingdom Euro London Appointments Full timeJob Title: Customer Service Manager (French & German) Location: Lichfield must live within a 45-minute commute and have own transport Contract: Full-time, Permanent Hours: 8:30am 5:00pm (Mon Thu), 8:30am 4:45pm (Fri) Salary: £40,000 per annum Travel: Occasional travel to sales meetings (around 3 times per year, including potential international travel) A...
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French & German Customer Service Manager
3 days ago
Lichfield, United Kingdom Euro London Appointments Full timeSenior Principal Consultant at Euro London Appointments Location: Lichfield – must live within a 45-minute commute and have own transport Contract: Full-time, Permanent Hours: 8:30am–5:00pm (Mon–Thu), 8:30am–4:45pm (Fri) Salary: £40,000 per annum Travel: Occasional travel to sales meetings (around 3 times per year, including potential international...
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French Speaking Customer Service Advisor
3 days ago
Lichfield, United Kingdom Autosmart International Full timeWe are looking for two highly motivated, customer service focused individuals to join our team, where you will use your native level French language skills and fluent English speaking skills from day one. In our varied and dynamic roles, you will utilise your excellent communications skills, by proactively contacting, supporting and building strong business...
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German Speaking Customer Service Advisor
2 weeks ago
Lichfield, United Kingdom Autosmart International Full timeAutosmart is a growing, market leading, UK manufacturer, operating across the globe including Germany, France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees and distributors provide exceptional customer service by taking Autosmart's first-class vehicle cleaning products to a diverse range of trade customers. Our...
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German Speaking Customer Service Advisor
3 days ago
Lichfield, United Kingdom Autosmart International Full timeAutosmart is a growing, market leading, UK manufacturer, operating across the globe including Germany, France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees and distributors provide exceptional customer service by taking Autosmart's first-class vehicle cleaning products to a diverse range of trade customers. Our...
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Customer Service Manager
3 days ago
Lichfield, United Kingdom Euro London Appointments Full timeA leading organisation in the United Kingdom is seeking an experienced Customer Service Manager to supervise a busy Customer Service team. This position requires strong leadership skills and excellent communication abilities, alongside a proven background in customer service excellence. The successful candidate will lead the team, manage escalated...
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French Speaking Customer Service Advisor
1 day ago
Lichfield, United Kingdom Kelly Full timeAre you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you! My client is looking for a French speaking Customer Service Advisor to join their established Customer Service...
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Customer Service and Recruitment Coordinator
2 weeks ago
Lichfield, United Kingdom Autosmart International Full timeAutosmart is a growing, market leading, UK manufacturer, operating across the globe including France, Sweden, the Netherlands and many more. Our highly motivated, independent Franchisees provide exceptional customer service by taking Autosmart s first-class vehicle cleaning products to a diverse range of trade customers. Our success lies in the commitment of...
