Receptionist

7 days ago

Central London, United Kingdom Tay Associates Ltd Full time

Job DescriptionA leading City based professional services firm are seeking an experienced Reception Manager to oversee the front-of-house operations and ensure a seamless client experience that reflects the firm’s professional image and values.The RoleAs Reception Manager, you will be the face of the company and play a key leadership role in delivering an exceptional front-of-house service. You will manage and develop a team of two receptionists, coordinate events and supplier relationships, and take ownership of all front-desk and visitor management systems.Key ResponsibilitiesLead, motivate, and manage a team of two reception staff, ensuring a consistently professional, welcoming, and efficient front-of-house service.Oversee day-to-day reception operations, including client and visitor management, meeting room coordination, and event support.Ensure all contractors, suppliers, and associated services are registered on the company’s security system, maintaining accurate records for Health & Safety management reporting.Manage relationships with external contractors and suppliers, including performance monitoring and service reviews.Support firm-wide events and hospitality requirements, ensuring exceptional standards of presentation and client service.Maintain and regularly update reception and visitor management procedures in line with company policies and best practices.Collaborate with Facilities and Office Management teams to ensure a safe, efficient, and welcoming working environment.About YouProven experience in a reception or front-of-house management role, ideally within a professional services or corporate environment.Strong leadership and people management skills, with a track record of developing and motivating small teams.Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively.Professional, confident, and polished communication style – both in person and in writing.Familiarity with visitor management and building security systems.A proactive approach to problem-solving and continuous improvement.

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