IT Support Engineer

2 days ago

East Sussex, United Kingdom computer2cloud Full time

Job DescriptionWe’re looking for a motivated and adaptable School Support Engineer to join our dynamic team. In this role, you’ll provide IT support for a Multi-Academy Trust (MAT) delivering Primary, Secondary, and Post-16 education in Seaford, East Sussex, ensuring the smooth operation of their IT services. What You’ll Do: Provide advanced desk-side IT support* for a large MAT customer as part of our Educational Services team, currently spanning three geographically separate locations within Seaford, East Sussex. * Diagnose and resolve IT issues for staff and students, both in person and remotely. Maintain and update hardware, software, and network systems* as required. * Provide end-user support for various IT applications. Contribute to IT projects* and implement new technologies as needed. Provide on-demand support* across multiple sites, attending as required. Opportunity to support non-education projects* within the wider corporate business when workload and resourcing allow. What We’re Looking For:* *Right to work* in the UK. Minimum 1 years of IT support experience* in a corporate or educational environment. * Alternatively, suited to someone having just completed an IT apprenticeship in an Education or corporate IT Service Desk/MSP setting. Solid understanding of IT fundamentals* (hardware, software, networking, and server technologies). * Experience supporting: * *Microsoft 365** *Active Directory** *Windows Server* (including File & Print Services, Group Policy, DHCP, DNS, etc.)* *Windows 10/11* (intermediate to advanced support)* *PC hardware repairs* (laptops and desktops)* *Audio/Visual systems* (Smartboards, projectors, visualisers, speaker systems, etc.) Strong problem-solving and analytical skills*. Excellent communication and interpersonal skills*, with the ability to explain technical concepts to non-technical users. Proactive and team-oriented* approach. Willingness to learn and adapt* to new technologies. Ability to work independently* with minimal supervision on day-to-day activities. * *Full UK driving licence and own vehicle* insured for business use (business mileage paid at HMRC rates). Offer of employment dependant on passing Enhanced DBS* checks (funded by us)* *Relocation assistance not offered*Bonus Points If You Have: Experience working in an educational environment*. Knowledge of Cisco Meraki LAN/Wi-Fi infrastructure*. Relevant IT certifications* (e.g., Microsoft 365/Azure Fundamentals, CompTIA). Familiarity with school-specific applications* (e.g., SIMS, Arbor, EdulinkOne, 4Matrix). What We Offer:* *Up to £26,000* annual salary (depending on experience). * *20 days’ annual leave* plus bank holidays. * *Company pension scheme*. * *Ongoing career progression and development* opportunities. * *Employee discount scheme*. * *Company-funded socials and lunches*. * *Business mileage paid* at HMRC rates. Interested? We encourage you to apply Job Types: Full-time, Permanent Pay: Up to £26,000.00 per year Benefits: * Company events * Company pension * Employee discount * On-site parking Work Location: In person

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