Repairs Officer

4 days ago

Edinburgh, United Kingdom Karter Thomas Full time

Job DescriptionRepairs Officer (DLO)Salary: £51,314 per annumLocation: Norfolk (Field-based with some office and home working)Hours: 37 hours per week, Monday to FridayContract: PermanentAbout the RoleOur client is looking for a skilled and motivated Repairs Officer to lead their Direct Labour Organisation (DLO) and deliver a high-performing, customer-focused repairs service. This role plays a key part in ensuring homes are well maintained, safe, and of a consistently high standard, while achieving great value for money and operational efficiency.Youll manage a large team of trades professionals, ensuring that repairs are delivered to quality, budget, and safety standards. Working closely with internal teams and residents, youll drive continuous improvement and help develop a best-in-class maintenance service.Key ResponsibilitiesLead, manage, and develop the DLO trade teams to deliver an effective and high-quality repairs service.Oversee day-to-day operations, including inspections, scheduling, and completion of repairs to agreed timescales and quality standards.Monitor and manage performance data, budgets, and KPIs to ensure value for money and continuous improvement.Conduct full property surveys and specify works, ensuring accurate job scoping and cost control.Undertake pre- and post-inspections to verify workmanship, compliance, and customer satisfaction.Ensure health and safety compliance is maintained across all operations, promoting a positive safety culture.Manage and resolve complaints, complex repair cases, and disrepair issues to a high standard of customer care.Support the recruitment, training, and performance management of DLO staff.Collaborate with colleagues to develop innovative service delivery solutions and efficiency improvements.Participate in the out-of-hours management rota, including occasional weekend responsibilities.About YouYoull be an experienced leader in repairs and maintenance with the ability to balance operational demands with service excellence. Youll bring technical knowledge, strong people management skills, and a customer-first mindset to drive service performance.Essential skills and experience:Proven experience managing repairs and maintenance services within social housing or a related sector.Demonstrated success leading multi-skilled trade teams to deliver consistent, high-quality outcomes.Strong understanding of housing repairs legislation, regulations, and best practice.Excellent communication, organisation, and problem-solving skills.Commercial awareness and the ability to manage budgets effectively.Confident decision-maker able to work under pressure and manage competing priorities.Desirable qualifications:HND in Building Construction, Building Surveying, or related discipline.Professional membership (CIOB, RICS, or equivalent).NEBOSH or equivalent Health & Safety qualification.Additional requirements:Full UK driving licence and access to a vehicle insured for business use.What's On Offer£51,314 annual salary25 days annual leave (rising to 30 with service)Generous employer pension contributionAccess to a staff reward and discount schemeComprehensive training and professional development opportunitiesThe autonomy to make decisions and deliver real impactOpportunities for career growth within a supportive, forward-thinking organisationJBRP1_UKTJ

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