IT Support Analyst

6 days ago


Salisbury, United Kingdom Hays Full time

Job DescriptionYour new companyWe are working in an exclusive capacity with a leading organisation undergoing significant digital transformation and expansion. With Azure migration on the horizon and a strong focus on modernising IT services, this is an exciting time to join a forward-thinking team that values continuous improvement and professional development.Your new roleAs an IT Support Analyst, you will be part of a collaborative Service Desk team providing first-line technical support to users across a distributed environment. You'll handle incidents and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. The role also involves asset management, software licencing, and supporting IT projects such as device refresh and provisioning. Occasional travel between sites may be required, so a driving licence is essential. What you'll need to succeedAt least 2 years' experience in IT support or a similar roleStrong knowledge of Microsoft operating systems and Office 365Familiarity with ITIL v4 principlesExcellent troubleshooting and customer service skillsAbility to work independently and as part of a teamEligibility for BPSS and SC clearance (British passport required)A proactive, "switched-on" approach and willingness to learnFull UK driving licenceDesirable: Experience with Halo Service Management tool, Microsoft Endpoint Configuration Manager (SCCM/MECM), and InTune.What you'll get in returnCompetitive salary starting at £32,000 with scope to progress to £35,000Exposure to digital transformation projects and Azure migrationProfessional development opportunities and ITIL-aligned processesA supportive team environment with a focus on growth and improvementWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


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