Enterprise Account Director

Reapit – Who are we?Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.What you'll be doingReporting to the UKI General Manager, you will be responsible for strategic management and growth of Reapit's enterprise customer portfolio. This is a pure Account Director role, focused on building long-term partnerships, driving client success, and maximising revenue from existing accounts through cross-sell, upsell, and retention initiatives.Your core responsibilities will include:Account Planning: Develop and execute robust account plans to deliver long-term growth and customer satisfaction across assigned enterprise accounts.Strategic Partnerships: Build and maintain strong C-level and senior stakeholder relationships, positioning Reapit as a trusted advisor and strategic partner.Growth & Expansion: Identify and lead cross-sell and upsell opportunities, ensuring clients derive maximum value from Reapit's product suite.Retention & Renewal: Lead renewal negotiations and ensure account retention through proactive engagement and delivery of measurable business outcomes.Commercial Management: Own the commercial relationship, driving mutually beneficial agreements and maximising client lifetime value.Cross-functional Collaboration: Work with Product, Customer Success and Marketing teams to align solutions to client needs.Market Insight: Stay attuned to industry trends and client challenges, feeding insights into account strategy and Reapit's value proposition.Forecasting: Maintain accurate pipeline visibility and reporting through CRM systems (HubSpot).Who we're looking forAt Reapit, we prioritise individuals who share our values and demonstrate the right behaviours for success.-10+ years of enterprise account management / account director experience in technology businesses.-Proven success in developing and executing account plans for large, complex, multi-stakeholder clients.-Strong track record of account growth through cross-sell, upsell, and renewals.-Excellent stakeholder engagement skills with the ability to influence at C-suite level.-Commercially astute with experience managing complex negotiations.-Strong collaboration skills, comfortable working cross-functionally to deliver client outcomes.-Familiarity with consultative and strategic selling methodologies (MEDDIC, Challenger, SPIN, etc.).-Property / PropTech experience is desirable but not essential.What your impact and success looks likeWithin 1 month:-Onboarded and trained across Reapit's product suite, ICP, and account management methodology.-Reviewed assigned enterprise accounts and mapped key stakeholders.-Drafted initial account plans aligned with customer and regional goals.Within 3 months:-Built trusted relationships with key decision-makers across enterprise accounts.-Delivered progress against account plans, identifying clear cross-sell and upsell opportunities.-Presented early account strategy updates to the UKI GM and leadership team.Within 6 months:-Delivered measurable revenue growth from assigned accounts.-Secured renewals and improved client engagement and satisfaction metrics.-Embedded Reapit as a long-term strategic partner across your portfolio.What's in it for you?We're offering the chance to make a significant impact at Reapit, with genuine opportunities for personal and professional growth. You'll feel part of a collaborative team and can expect a highly competitive salary, bonus scheme, and a strong benefits package.Don't tick all the boxes? Neither do we.We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by values, behaviours, and potential.We are committed to Equal Employment Opportunity and to building an inclusive environment for all.At Reapit, you'll find an empowering workplace where everyone is supported, respected, and encouraged to bring new ideas and approaches.