CX Team Member

1 week ago

Belfast, United Kingdom Foot Locker Full time

OverviewYou recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.Qualifications0-3 year of retail experienceConfident and comfortable engaging customers to deliver an elevated experienceMotivated to achieve great results because of one's enthusiasm from interacting with customers and athletic productsInitiates completion of tasks or activities without necessary supervisionFlexible availability - including nights, weekends, and holidaysResponsibilitiesEnsuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales serviceDelivering sales, outstanding customer experience, and operational expectationsMaintaining personal and productivity goalsConnects with every customer by asking open-ended questions to assess needsAbility to learn and share expertise of products and trends to fit customer's needsMaintains an awareness of all product knowledge, and current or upcoming product / trendsContributes to a positive and inclusive work environmentBenefitsFrom: £10.00 - £13.85 per hour28 days holiday - plus an extra day per year for the first 5 yearsAssociate discount of between 30 - 50%WellHub - Daily Wellbeing options for EmployeesEmployee Assistance Program - Retail TrustCompany Sick Pay schemeHead Office InternshipsStriper Ambassador ProgrammeDevelopment OpportunitiesAddress56, Donegall PlaceCityBelfast, N.IrelandPostal CodeBT1--5BB

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