Care Home Operations Manager

1 week ago

Poole, United Kingdom Barchester Healthcare Full time

Job DescriptionWe are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division.As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. We'll look to you to support care homes that either need additional support in delivering excellent care, or where there is a General Manager vacancy. You'll be working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that make sure our resident's needs are met.As part of your wide range of responsibilities, you can expect to help investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, and promote policies within our care homes. You'll also be committed to getting our teams to the very best clinical standards through learning and development programmes.This is a permanent position which requires regular travel and overnight stays. In return for your dedication, we are offering an impressive rewards and benefits package, including:Generous starting salary£7,500 annual car allowanceAll mileage and expenses paid25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*Up to 8% employers pension contributionUnlimited access to our generous refer a friend scheme, earning up to £1000* per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need to make a decision with confidenceConfidential and free access to counselling and legal servicesRequired experience and qualifications:Passionate about providing high-quality care and improving the lives of residentsRegistered Nurse (RN) qualification or equivalent professional experienceSignificant experience in a senior operational/leadership role in a care home settingTurnaround home management experienceSignificant experience in managing budgets, financial planning, and cost controlExperience of working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulationsStrong track record of improving care quality and driving operational efficienciesUnderstanding of regulatory and statutory requirements, including fire, health and safety, COSHHProficient in IT systems, including MS Office and care management software, for record-keeping and reportingFull UK driving licence, with the ability to travel regularly and stay away from homeRole and responsibilities: Take on General Manager responsibilities and become a CQC Registered Manager if neededIdentify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvementsWith the support of our Business Manager, prepare an annual budget with the support of internal stakeholdersManage all sales enquires and proactively promote the home in the local communityBuild a culture of robust performance managementOversee staff recruitment, training, motivation, communication, supervision, and appraisalDemonstrate determination to deliver quality careBuild close and trusting relationships with residents and their loved ones7766

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