Senior Account Manager

About UsSFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.About The RoleThe Senior Account Manager drives revenue growth by leveraging SaaS expertise to boost retention, expand accounts, and accelerate product adoption.The role supports clients to optimise building maintenance strategies through our innovative solutions. With a consultative approach, the Senior Account Manager navigates complex sales cycles and ensures seamless migration to our latest software solutions, empowering customers to build safer, more efficient buildings.The role will require travel twice a month to our Newcastle OfficesKey ResponsibilitiesAccount Management: Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients, understanding their business needs and aligning SFG20 solutions to their strategic objectives.Retention and Growth: Drive customer retention by identifying upsell and cross-sell opportunities. Collaborate with internal teams to enhance customer experience and maximise customer lifetime value.Renewals: Proactively manage contract renewals, ensuring continued business growthSolution Selling: Tailor our software solutions to each client's needs, positioning SFG20 as a strategic partner.Product Demonstrations: Deliver engaging presentations and product demonstrations that clearly communicate the value proposition.Migrations: Proactively drive migration from legacy products to F-iQ, leading clients through seamless transition.Contract Management: Manage contract negotiations to secure renewals while maintaining strong customer satisfaction. Balance customer needs with business objectives to maximise account profitability.Adoption: Work closely with Software Trainers to maximise user adoption and ensure a frictionless transition.Collaboration: Work cross-functionally with Customer Success, Sales (SDR/BDR & KAM), L&D, Marketing, and Product Development to deliver exceptional service and drive shared success.Data-Driven Performance: Leverage CRM tools to track account progress, analyse customer data, and develop data-driven strategies. Monitor KPIs to measure and improve account performance.Industry & Product Expertise: Stay ahead of trends in SaaS, facilities management, and building maintenance to keep clients informed and empoweredEssential Experience5+ years of experience in SaaS sales and account management, with a proven track record of exceeding revenue and retention targets.Strong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segmentsDemonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations.Excellent communication and presentation skills, with the ability to articulate the value of complex SaaS solutionsA consultative approach to account management, with a deep understanding of customer needsA deep understanding of the customer journey and the ability to tailor your approach to each client's needs.Experience using CRM platforms (HubSpot or similar) to track performance and drive engagementHighly organised, with the ability to manage multiple accounts and priorities effectivelyCurious, innovative, and eager to learn. With a competitive mindset and a strong desire to win.Experience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges.Demonstrable experience of handling objections and finding solutions to customer pain pointsDesirableKnowledge of Facilities Management technologies or CAFM solutionsExperience with managing Large Public Sector accounts, such as the NHS. Understanding of compliance-driven industries and regulatory requirements in building maintenance.Additional InformationAll candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required.All offers are subject to satisfactory vetting and reference checks.Our Benefits 26 days holiday + Bank holidays + buy up to 5 days Private Medical insurance with BUPA Remote/Hybrid first policy Employee Assistance programme with WeCare Enhanced Family Friendly Benefits Gym Discountsand moreEqual opportunities for everyoneDiversity and inclusion are our priorities, and we're ensuring we have lots of support so our people can grow at SFG20 and do their best workWe embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work.We're an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.If there's anything we can do to accommodate your specific situation, please let us know.