Lead AI

About Charlotte Tilbury BeautyFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets and growing, with over 2,300 employees globally who are part of the Dream Team making the magic happen.Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.About The RoleThe AI & ML Engineering team accelerates the adoption of AI across the business, championing innovation while ensuring our machine learning products are robust, scalable, and cost-efficient. We enable teams to solve problems using existing AI tools where possible and build custom solutions when needed. Our remit spans AI enablement, agentic systems development, and "conventional" ML engineering for non-GenAI applications e.g. recommender systems, forecasting models, and more.The Lead AI & ML Engineer leads this team. We're looking for an individual who can own the standard & delivery of AI/ML across Charlotte Tilbury and contribute to the development & delivery of the company's AI strategy.You'll manage & coach a team of AI engineers, and play a pivotal role in AI enablement across the company educating and advising teams across the business on safe, scalable and impactful adoption of AI.You will be expected to balance hands-on technical leadership with programme-level enablement, ensuring we are using existing tools pragmatically, investing in new ones where needed, and building prototypes through to production-ready systems where needed.As Lead AI & ML Engineer you will be responsible forThe role covers the full AI/ML engineering lifecycle, from discovery to deployment and monitoring. Responsibilities includePartnering with stakeholders to scope problems and identify the right solution - whether leveraging existing AI tools or building custom workflows & solutionsDesigning and implementing agentic systems using techniques spanning RAG, grounding, prompt engineering, and orchestration on a GCP-first stackBuilding and maintaining production ML pipelines and services for non-GenAI use cases e.g. recommender systems, customer segmentation models, marketing optimisation modules, leveraging supervised, unsupervised and/or econometric modelling approachesDeveloping APIs and microservices for AI/ML solutions, ensuring security, scalability, and observabilityImplementing CI/CD for ML services, writing infrastructure as code, and monitoring for model/data drift and performanceEstablishing robust guardrails for safe AI usage, including prompt security, practical evaluation frameworks, and compliance with privacy regulationsDriving and evangelizing best practices, reusable templates, and documentation to scale AI/ML delivery across the businessCollaborating with data engineers, data scientists, front & back-end engineers, product managers, legal & infosec colleagues to deliver impactful solutions end-to-endLine management of AI/ML Engineers setting goals, developing skills, and mentoring for high performanceWho You Will Work WithThis role reports directly to the Director of AI & Data, and collaborates closely with the wider Data team Data Science, Core Data Engineering, Analytics, Customer Insight and the wider organisation particularly Technology, Legal, and Information Security to onboard/develop & scale AI applications.About YouThe role requires a blend of technical depth and product sense, includingStrong Python engineering skills FastAPI, testing, typing and experience with cloud-native development GCP preferredHands-on experience with GCP Vertex AI model endpoints, pipelines, embeddings, vector search or equivalent cloud-native AI/ML platforms e.g. AWS SageMaker, Azure ML and agent orchestration frameworks e.g. LangChain, LangGraphSolid understanding of MLOps CI/CD, IaC Terraform, experiment tracking, model registry, and monitoringProven experience deploying and operating ML systems in production batch and real-timeFamiliarity with RAG architectures, prompt engineering, and evaluation techniquesStrong grasp of security, privacy, and governance principles IAM, secrets, PII handlingExcellent communication skills and ability to work with non-technical stakeholdersProven experience operating as a player-coach, hands-on engineering manager who both builds and leadsDemonstrable ability to weigh up build/buy/configure decisions in the LLM spaceBachelor's or Master's degree in Computer Science/Engineering/related field, or demonstrable relevant experienceIn addition to the above, we would LOVE if you haveKnowledge of vector databases and retrieval strategiesExperience with recommender systems and ranking modelsFamiliarity with LLM evaluation tools e.g., RAGAS, TruLens, LangSmith, ArizeExperience in e-commerce or retail environmentsWhy join us?Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselvesWe're a hybrid model with flexibility, allowing you to work how best suits you25 days holiday plus bank holidays with an additional day to celebrate your birthdayInclusive parental leave policy that supports all parents and carers throughout their parenting and caring journeyFinancial security and planning with our pension and life assurance for allWellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleaguesBring your furry friend to work with you on our allocated dog friendly days and spacesAnd not to forget our generous product discount and giftingAt Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page