CRM Consultant

You'll help businesses unlock HubSpot's full potential by combining technical know-how with strategic thinking. You'll work with clients to understand their needs, design solutions that fit, and guide them towards success—whether that's through workshops, training, or hands-on implementation.You'll thrive at the intersection of technology, strategy, and client relationships, becoming a trusted advisor who makes complex things simple.This job's for you if:You love the challenge of understanding what clients really need and translating it into HubSpot solutions that work. You're confident in your expertise but adaptable when priorities shift.You're curious. Care about client success and take ownership of your projects. Work independently, but always collaborating with the wider team.You're an advanced HubSpot user, an avid fan, and a constant learner. You know your way around the platform and keep up with what's new.This role might be of special interest to:People with sales, marketing, customer service, technology development, or data backgrounds who want to combine their expertise with HubSpot consultancy.Job DescriptionCRM ConsultantYou'll be responsible for helping clients succeed with HubSpot. So, you'll:hold workshops to uncover what clients need and how HubSpot can helpwrite Solution Design Documents that detail proposed solutionswork with the team to build and implement signed-off solutionsdeliver training sessions that drive platform adoptionaudit HubSpot platforms and identify opportunities for greater valuespeak with HubSpot's product team to share feedback on new featureswork with our marketing team to run webinars that build your personal brandOn any given day, you might:Run a workshop with a client to understand their sales process and map it to HubSpot workflows. Write a Solution Design Document that clearly explains how the proposed solution meets their needs.Build a custom automation sequence with the team, bringing a signed-off solution to life. Hold a training session that shows users how to get the most from the platform.Audit a client's HubSpot setup and spot ways they could be extracting more value. Speak with HubSpot's product team about a feature request that came up in client work.Collaborate with our marketing team and other Consultants on a webinar that showcases best practices. Navigate a situation where a client's priorities have shifted, finding alternative solutions that still drive success.Share your specialism:This role welcomes people from different backgrounds:Sales background: You'd be drawn to the client-facing aspect, acting as a trusted advisor and translating technical solutions into tangible business value.Marketing background: You'd love the strategic side—aligning HubSpot with business goals, optimising campaigns, and diving into data analysis.Customer service background: You'd appreciate building strong relationships, providing training, and empowering users towards successful adoption.Technology development background: You'd relish the technical challenges of implementation, customisation, and integration.Data background: You'd be interested in data management, building integrations, and creating reports that drive informed decisions.With your skills, you'll unlock new career pathsYou'll learn along the way. For this role, you'll need HubSpot expertise and strong communication skills. You'll know your way around:advanced HubSpot configuration and implementationrunning client workshops and discovery sessionswriting clear Solution Design Documentsdelivering training and driving platform adoptionintegrations, automations, and technical problem-solvingworking collaboratively with internal teamsWhy you'll love working here:Flexible working (a mix of working at home and at the office).Half a day each week (23 days a year) to level up your skills and build your career.Up to 30 days of paid annual leave and unlimited unpaid leave.A month-long paid sabbatical and a £2,000 bonus to celebrate your five years with us.Benefits like £650 per year on anything that helps you keep a healthy life-work balance.You'll have the freedom to approach client challenges your way. Success will mean delivering solutions that work, building lasting client relationships, and helping businesses get real value from HubSpot.Why BabelQuest?It took us more than 10 years, and about 500 projects, to earn the right to use one word: elite.Spin the globe, and you'll find over 6,000 HubSpot partners. Filter your search for elite ones, and you're down to fewer than 40.That means you'll work with the best of the best. You'll build new skills and discover exciting career paths. You'll find curious people who share your passion and find joy in mastery.About us:We're HubSpot experts. And we use our knowledge to help our clients succeed.BabelQuest is both an agency and a consultancy. Architects and master builders. It's part of what makes us different.We've got an agency team, and our consultants: the expert practices team. With every project, we use technology to pull together the worlds of sales, marketing and customer service.