Operations Manager

1 week ago

Holborn, United Kingdom PSR Solutions Full time

Job DescriptionOperations Manager - Non-Emergency Patient Transport Services (NEPTS) Location: LondonSalary: up to £65K per Annum + BonusesPSR Solutions are delighted to be partnering with a well-known and established Healthcare Group, committed to delivering safe, reliable, and compassionate care to patients across the region. They are now seeking an experienced and proactive Operations Manager - Non-Emergency Patient Transport Services (NEPTS) to oversee the effective daily running of their service and support continued growth.Role OverviewAs Operations Manager, you will be responsible for ensuring the seamless coordination of all patient transport activities. You will provide strong leadership to operational teams, maintain service excellence, optimise resources, and uphold the highest standards of compliance, risk assessments and patient care.Key ResponsibilitiesLead and manage daily operations, ensuring efficient scheduling, dispatch, and delivery of NEPTS servicesProvide clear leadership to control, fleet, and operational staff, fostering a culture of professionalism and accountabilityMaintain strong relationships with NHS partners, commissioners, and stakeholders to support high-quality service deliveryMonitor performance against KPIs, implement improvements, and drive operational efficiencyEnsure full compliance with CQC, governance, safeguarding, and health & safety requirementsManage resources, including workforce planning, rota management, and fleet utilisationRespond to operational challenges and make informed decisions in time-critical situationsRequirementsProven experience within the NEPTS sector, ambulance services, healthcare logistics, or a similar operational environmentStrong leadership skills with the ability to motivate and support diverse teamsExcellent organisational, communication, and problem-solving abilitiesA commitment to delivering high-quality, patient-focused servicesConfident in managing performance, working with KPIs, and driving continuous improvementCalm, resilient, and adaptable in a fast-paced settingBenefitsExcellent Salary up to £65K + Bonus and Competitive Benefits PackageOpportunity to influence service design and shape your own operational teamThe chance to grow within a reputable and expanding private healthcare providerA professional, supportive culture focused on quality and patient experience Apply today or get in touch with Shaheena @ PSR Solutions for a confidential discussion.(phone number removed)

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